Senior AHP Operations Lead

Penrose Health; Greater London; Vor Ort; GBP 50.000 - 60.000; Vollzeit

Zusammenfassung

Penrose Health is seeking a sharp, organised Practice Manager to lead our multidisciplinary AHP teams across South East London sites. This senior, hands-on leadership role focuses on performance, workforce strategy, and people development, not front-desk tasks.

You will partner with Clinical Supervisors, GPs, and AHP Leads to turn strategy into action, manage budgets, and drive service improvements at scale.

Aufgaben

• Leading and developing a multidisciplinary AHP workforce, setting clear expectations and driving high standards of performance
• Owning operational delivery across practices, ensuring patient demand, workforce capacity, and access are aligned through proactive planning
• Using data, dashboards, and KPIs to track productivity, quality, and flow - acting quickly when performance dips
• Spotting bottlenecks across access, utilisation, documentation, or follow‑up and fixing them without hesitation
• Managing budgets and resources responsibly, ensuring maximum patient value from every session delivered
• Recruiting, onboarding, and embedding new AHPs so they are confident, effective, and safe from day one
• Coaching and performance‑managing team members with pace, fairness, and clarity - addressing issues early and constructively
• Building a culture of accountability, ownership, and delivery - where standards are clear and excuses don’t linger
• Working closely with clinical leaders to ensure safe practice, clear role boundaries, and integrated workflows across the PCN
• Supporting service changes, pathway redesign, and improvements to triage and escalation processes

Jobbeschreibung

Penrose Health is seeking a sharp, organised Practice Manager to lead our multidisciplinary AHP teams across South East London sites. This senior, hands-on leadership role focuses on performance, workforce strategy, and people development, not front-desk tasks.

You will partner with Clinical Supervisors, GPs, and AHP Leads to turn strategy into action, manage budgets, and drive service improvements at scale.