Senior Aftercare Manager

Thomas Gray Ltd; England; On-site; GBP 65,000 - 90,000; Full time

Job summary

Thomas Gray Ltd seeks an experienced Senior Aftercare Manager to own the aftercare function. You will lead the team, oversee defects and remedial works, and manage retained development properties, ensuring high service levels and stakeholder satisfaction.

You will drive project transitions from practical completion through aftercare, develop plans aligned with SLAs, and coordinate remedial works with internal and external teams, maintaining strong client relationships and robust records.

Qualifications

• Strong experience within construction aftercare, defects or property management.
• Previous experience managing and developing a team.
• Good technical understanding of construction defects and remedial works.
• Experience managing subcontractors and directly employed maintenance teams.
• Knowledge of property compliance, health & safety and relevant UK regulations.
• Strong IT skills, including Microsoft Office and relevant property or maintenance management systems.
• A proactive, organised and solutions-focused approach.
• Full UK driving licence is essential.

Responsibilities

• Take overall responsibility for the aftercare department and ensure a high level of service.
• Lead, support and develop the aftercare team.
• Manage the transition of projects from practical completion into aftercare.
• Develop and implement aftercare plans in line with contractual obligations and SLAs.
• Log, assess and prioritise defects reported after completion.
• Coordinate remedial works through internal teams, direct labour and subcontractors.
• Manage maintenance operatives and allocate workloads.
• Ensure subcontractors remain accountable for defects during the Defects Liability Period.
• Carry out site visits and reviews with clients to maintain relationships.
• Develop preventative maintenance programmes and conduct regular property audits.
• Ensure works are completed safely, efficiently and to required standards.
• Maintain accurate records of defects, repairs, maintenance, compliance and client interactions.
• Oversee tenant and retained development property management, including lease considerations and occupancy.

Skills

Construction aftercare

Defects management

Property management

Team leadership

Stakeholder management

Budget management

IT skills

Tools

Maintenance management systems

Job description

We are working with an established construction and property business looking to appoint an experienced Senior Aftercare Manager to take full ownership of its aftercare function.

This is a key position within the business, responsible for leading the existing aftercare team while overseeing defects, remedial works and the ongoing management of retained development properties.

The successful individual will need a strong construction aftercare background, sound technical knowledge of building defects and the ability to manage both people and processes effectively. This would suit someone who enjoys taking ownership of a department and driving issues through to resolution rather than simply coordinating them.

The Role

Working closely with construction teams, clients, subcontractors and internal stakeholders, you will oversee projects from practical completion through the aftercare and defects period.

You will also manage the existing aftercare function, including an Aftercare Manager, Aftercare Coordinator and directly employed maintenance operatives.

Key responsibilities will include:

• Taking overall responsibility for the aftercare department and ensuring a consistently high level of service.
• Leading, supporting and developing the existing aftercare team.
• Managing the transition of projects from practical completion into the aftercare period.
• Developing and implementing project-specific aftercare plans in line with contractual obligations and agreed SLAs.
• Logging, assessing and prioritising defects reported following completion.
• Undertaking technical assessments of defects and determining the appropriate remedial action.
• Coordinating remedial works through internal teams, direct labour and subcontractors.
• Managing maintenance operatives, allocating workloads and monitoring the quality and completion of works.
• Ensuring subcontractors remain accountable for defects falling within their contractual Defects Liability Period.
• Carrying out regular site visits and meeting with clients to review outstanding matters and maintain strong relationships.
• Developing preventative maintenance programmes and carrying out regular property audits.
• Ensuring remedial and maintenance works are completed safely, efficiently and to the required standard.
• Maintaining accurate records of defects, repairs, maintenance, compliance and client interactions.

Property & Tenant Management

Alongside the construction aftercare function, the Senior Aftercare Manager will have responsibility for retained development properties.

This will include managing tenant enquiries, onboarding, lease renewals, rent adjustments and general lease compliance, while building positive relationships with tenants and maintaining high levels of occupancy and satisfaction.

You will ensure properties remain safe, compliant, well maintained and commercially attractive.

Commercial & Compliance Responsibilities

The role also carries responsibility for monitoring aftercare and property expenditure, including preparing and reviewing budgets, approving works through the appropriate internal procedures and identifying opportunities to reduce unnecessary costs.

You will provide regular reporting to senior management covering areas such as aftercare expenditure, property performance, recurring defects, client feedback and occupancy.

The successful individual will also ensure that properties and aftercare activities comply with relevant UK health, safety and environmental requirements, maintaining appropriate documentation and ensuring necessary risk assessments are completed.

About You

We are looking for an experienced construction aftercare professional who is comfortable taking ownership of a busy department and managing a variety of priorities.

Ideally, you will have:

• Strong experience within construction aftercare, defects or property management.
• Previous experience managing and developing a team.
• A good technical understanding of construction defects and remedial works.
• The ability to assess defects and confidently determine appropriate remedial solutions.
• Experience managing subcontractors and directly employed maintenance teams.
• Good commercial and contractual awareness, particularly around defects and subcontractor liability.
• Knowledge of property compliance, health & safety and relevant UK regulations.
• Strong organisational and reporting skills.
• Excellent client, tenant and stakeholder management abilities.
• Experience managing budgets and monitoring expenditure.
• Strong IT skills, including Microsoft Office and relevant property or maintenance management systems.
• A proactive, organised and solutions-focused approach.

The position involves regular travel between developments and properties, therefore a full UK driving licence is essential.

The Opportunity

This is an excellent opportunity for an experienced Aftercare Manager looking to step into a senior position with genuine responsibility for the function.

You will inherit an established team but have the opportunity to review processes, introduce improvements and shape how the department operates moving forward.

The business is looking for someone who can combine strong technical construction knowledge with leadership, organisation and excellent customer service to ensure developments are managed professionally long after practical completion.