Operations Manager

CSC Recruitment Ltd; Bury St Edmunds; On-site; GBP 52,000 - 55,000; Full time

Benefits offered by this job

Company car or van

Job summary

CSC Recruitment Ltd is recruiting an Operations Manager for a residential housebuilder in Bury St Edmunds. The role focuses on aftercare, defect management and customer satisfaction across multiple Suffolk developments.

You will manage operatives and subcontractors, diagnose defects, oversee remedial works and ensure issues are resolved to high standards, supporting a smooth handover to homeowners.

Qualifications

• Strong technical understanding of residential construction and defects
• Proven experience in housebuilding or construction environments
• Ability to lead and coordinate multi-disciplinary teams
• Excellent communication with clients and subcontractors

Responsibilities

• Line manage customer care operatives and coordinate workloads.
• Inspect plots nearing completion and identify defects before handover.
• Diagnose defects and determine remedial works required.
• Instruct and manage subcontractors, monitor quality and timelines.
• Oversee and document remedial works, ensuring timely closure of issues.
• Attend end-of-defects meetings with clients and report updates.
• Coordinate NHBC resolutions and inspections through to completion.
• Liaise with site teams, clients and internal departments for effective aftercare.

Skills

Residential construction knowledge

Leadership & team management

Defect management

Customer care focus

Education

Experience in housebuilding or construction

Job description

Operations Manager

Residential Housebuilder | Bury St Edmunds

Salary: £52,000-£55,000 + Company Car or Van

Hours: 40 hours per week

Location: Bury St Edmunds

The Opportunity

We are working with an established housing developer who is looking to recruit an experienced Operations Manager to oversee defect management, customer care and aftercare across a number of residential developments throughout Suffolk.

This is an excellent opportunity for someone with a background in housebuilding, site management or construction who is looking to utilise their technical knowledge and leadership skills in a role focused on quality, defect resolution and customer satisfaction, rather than the day-to-day pressures of running a live construction site.

You will take ownership of the aftercare process, managing operatives and subcontractors, diagnosing defects, overseeing remedial works and ensuring issues are resolved efficiently and to the required standard.

Key Responsibilities

• Line manage and coordinate customer care operatives, ensuring workloads are managed effectively and work is completed to a high standard.
• Inspect plots approaching completion, identifying defects and ensuring issues are addressed before handover.
• Diagnose construction defects and determine the appropriate remedial works required.
• Instruct and manage subcontractors, monitoring their performance, quality of work and completion timescales.
• Oversee remedial works, ensuring defects are resolved efficiently, safely and in line with company standards.
• Attend end-of-defects meetings with clients, providing updates and ensuring outstanding issues are dealt with professionally.
• Oversee and manage NHBC resolutions, coordinating inspections, responses and remedial works through to completion.
• Liaise with site teams, subcontractors, clients and internal departments to ensure an effective aftercare service.
• Monitor outstanding defects and customer care issues, ensuring jobs are prioritised and completed within agreed timescales.
• Maintain accurate records of inspections, remedial works and outstanding issues.
• Ensure completed homes meet the required quality standards and customers receive a positive aftercare experience.

The Ideal Candidate

We are looking for someone with a strong technical understanding of residential construction and experience within housebuilding or the wider construction industry.

You may currently be working as a Site Manager, Assistant Site Manager, Finishing Manager, Operations Manager, Customer Care Manager or Defects Manager.

• Experience working for a housing developer or residential housebuilder.
• Strong knowledge of construction defects, snagging and remedial works.
• The ability to diagnose issues and identify practical solutions.
• Experience managing operatives and coordinating subcontractors.
• Excellent organisational skills and the ability to manage multiple developments.
• Confident communication skills when dealing with clients, site teams and contractors.
• A full UK driving licence and the flexibility to travel between sites across Suffolk.

Developments Covered

The role will cover multiple residential developments across Suffolk

What's on Offer?

• Salary of £48,000-£55,000, depending on experience.
• Company car or van.
• 40-hour working week.
• The opportunity to move into a role focused on operations, quality and aftercare.
• A varied position overseeing multiple residential developments.
• An opportunity for someone with a site-based construction background to utilise their experience in a different role.