Aftercare Engineer

ARV Solutions Contracts; Higham; On-site; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Company van provided

Job summary

ARV Solutions Contracts is seeking an Aftercare Engineer (Carpentry) to support high-end residential projects in the South East. The role involves diagnosing defects, performing remedial carpentry, and acting as the client-facing site contact from handover through to final resolution.

The ideal candidate will have a proven carpentry or joinery background in residential construction, strong communication skills, and the ability to work autonomously across a portfolio of completed projects.

Qualifications

• Proven carpentry or joinery background within residential construction.
• Experience carrying out snagging, maintenance, remedial works or aftercare activities.
• Strong customer-facing communication and interpersonal skills.
• Ability to diagnose and resolve construction and finishing defects independently.
• High standards of workmanship and attention to detail.
• Experience working within occupied residential properties.
• Professional, organised and self-motivated approach to work.
• Full UK Driving Licence.

Responsibilities

• Attend both live & completed residential projects to investigate, diagnose and resolve defects and snagging items.
• Carry out hands-on carpentry, joinery and general works to a high standard during the build process as well as after installation.
• Act as the main point of contact for homeowners during visits.
• Provide professional and courteous customer service within high-end private residential properties.
• Liaise with internal teams to coordinate materials and specialist support where required.
• Conduct quality inspections to ensure remedial works meet company standards.
• Travel across the South East region attending customer properties as required.

Skills

Carpentry

Joinery

Snagging

Remedial works

Customer service

Communication

Residential construction

Attention to detail

Driving licence

Job description

Job Title: Aftercare Engineer (Carpentry)

Location: East London

Salary: £50,000-£55,000 per annum + Company Van

As part of the recruitment process, successful applicants will be required to provide proof of their right to work in the UK. Our client is not currently considering sponsorship applications for this role.

A specialist garden rooms contractor delivering high-quality projects for private homeowners across the South East is seeking an experienced Aftercare Engineer to join its growing team. This role would suit a skilled carpenter or joiner who takes pride in delivering excellent workmanship and customer service. Working across completed projects, you will be responsible for identifying and rectifying defects, carrying out remedial carpentry works, and acting as a professional point of contact for clients, ensuring a positive customer experience from project completion through to final resolution of any aftercare requirements.

Key Responsibilities:

• Attend both live & completed residential projects to investigate, diagnose and resolve defects and snagging items
• Carry out hands-on carpentry, joinery and general works to a high standard during the build process as well as after installation
• Act as the main point of contact for homeowners during visits
• Provide professional and courteous customer service within high-end private residential properties
• Liaise with internal teams to coordinate materials and specialist support where required
• Conduct quality inspections to ensure remedial works meet company standards
• Travel across the South East region attending customer properties as required

Experience Required:

• Proven carpentry or joinery background within residential construction
• Experience carrying out snagging, maintenance, remedial works or aftercare activities
• Strong customer-facing communication and interpersonal skills
• Ability to diagnose and resolve construction and finishing defects independently
• High standards of workmanship and attention to detail
• Experience working within occupied residential properties
• Professional, organised and self-motivated approach to work
• Full UK Driving Licence

Desirable:

• Experience working on high-end residential or bespoke construction projects
• Knowledge of timber frame or garden room construction
• Multi-trade maintenance or finishing experience
• Experience using defect reporting or scheduling systems

Additional Information:

• Company van provided
• Projects are primarily for private homeowners
• Customer-facing role with a strong focus on quality and client satisfaction
• Opportunity to work autonomously across a portfolio of completed projects
• Growing business with a collaborative team culture

Key Skills: Carpentry, Joinery, Aftercare, Maintenance, Snagging, Remedial Works, Customer Service, Residential Construction, Quality Control, Defect Resolution

This employer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.