Senior Aftercare Lead – Defects & Handover (Construction)

360 Recruitment; High Wycombe; On-site; GBP 65,000 - 75,000; Full time

Benefits offered by this job

Company car or car allowance

Pension scheme

Private healthcare

Annual leave + bank holidays

Bonus potential

Training and development

Job summary

360 Recruitment is representing a leading contractor in London, Thames Valley and Kent, seeking an Aftercare Manager to oversee defects and post-completion activities across multiple schemes. You will drive snagging, client liaison, and reporting to ensure high-quality handovers and client satisfaction.

The role requires strong site management experience, travel across the region, and a solid grasp of post-completion processes with a proactive, client-focused approach.

Qualifications

• Previous experience in the construction industry in a Site Management, Senior Site Management, Project Management or Aftercare role.
• Strong knowledge of new build commercial and/or education projects.
• Experience managing snagging and defects processes.
• Proficient in the use of snagging software such as RDrive, Field View, PlanRadar, SnagR or similar platforms.
• Excellent organisational and communication skills.
• Ability to work independently and manage multiple projects.
• Full UK driving licence.
• Willingness and flexibility to travel extensively across London, Thames Valley and Kent as required.

Responsibilities

• Manage the aftercare and defects process across a portfolio of completed projects.
• Coordinate and monitor snagging, defects and remedial works through to successful closure.
• Conduct regular site inspections and client meetings.
• Maintain accurate records and reporting using snagging and defects management software.
• Liaise with subcontractors to ensure works are completed to the required quality standards.
• Build and maintain strong relationships with clients, end users and project stakeholders.
• Support project teams during handover and the defects liability period.
• Produce regular progress reports for senior management.

Skills

Site management

Project coordination

Stakeholder management

Quality awareness

Travel readiness

Tools

RDrive

Field View

PlanRadar

SnagR

Job description

360 Recruitment is representing a leading contractor in London, Thames Valley and Kent, seeking an Aftercare Manager to oversee defects and post-completion activities across multiple schemes. You will drive snagging, client liaison, and reporting to ensure high-quality handovers and client satisfaction.

The role requires strong site management experience, travel across the region, and a solid grasp of post-completion processes with a proactive, client-focused approach.