Aftercare Manager

Fawkes & Reece London; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Fawkes & Reece London is working with a leading blue-chip main contractor to appoint an experienced Aftercare Manager in the Berkshire area. The business has an excellent reputation for delivering high-quality construction projects across sectors including commercial offices, residential, education, healthcare, leisure, retail and mixed-use schemes.

As Aftercare Manager, you will own the post-completion process, ensuring handovers are smooth and defects are resolved efficiently, while

Qualifications

• Previous experience in an Aftercare, Defects, Customer Care or Construction Management role.
• Strong knowledge of the construction process and building defects.
• Excellent communication and organisational skills.
• Confident dealing with clients, subcontractors and senior stakeholders.
• Able to manage multiple projects/issues and prioritise effectively.
• Main contractor experience would be highly advantageous.

Responsibilities

• Managing the aftercare and defects process from practical completion through to final resolution.
• Coordinating subcontractors, site teams, consultants and clients to ensure issues are addressed promptly.
• Carrying out regular inspections and monitoring outstanding defects.
• Maintaining accurate records and reporting on aftercare performance.
• Building strong relationships with clients and ensuring a high level of customer satisfaction.
• Working closely with the wider project and commercial teams to ensure a smooth transition from construction into aftercare.
• Ensuring health, safety, quality and company procedures are maintained throughout the process.

Skills

Aftercare management

Defects management

Client liaison

Project coordination

Job description

We're working with a leading blue-chip main contractor who are looking to appoint an experienced Aftercare Manager to join their team in the Berkshire area. The business has an excellent reputation for delivering high-quality construction projects across a range of sectors, including commercial offices, residential developments, education, healthcare, leisure, retail and mixed-use schemes. With a strong pipeline of work and a focus on quality and client satisfaction, this is a great opportunity to join an established and highly respected contractor.

As Aftercare Manager, you'll take ownership of the post-completion process, ensuring projects are handed over smoothly and any defects or outstanding works are dealt with efficiently and professionally.

Key responsibilities:

• Managing the aftercare and defects process from practical completion through to final resolution.
• Coordinating subcontractors, site teams, consultants and clients to ensure issues are addressed promptly.
• Carrying out regular inspections and monitoring outstanding defects.
• Maintaining accurate records and reporting on aftercare performance.
• Building strong relationships with clients and ensuring a high level of customer satisfaction.
• Working closely with the wider project and commercial teams to ensure a smooth transition from construction into aftercare.
• Ensuring health, safety, quality and company procedures are maintained throughout the process.

The ideal candidate:

• Previous experience in an Aftercare, Defects, Customer Care or Construction Management role.
• Strong knowledge of the construction process and building defects.
• Excellent communication and organisational skills.
• Confident dealing with clients, subcontractors and senior stakeholders.
• Able to manage multiple projects/issues and prioritise effectively.
• Main contractor experience would be highly advantageous.

This is an excellent opportunity to join a major, financially secure contractor with a strong reputation, quality project portfolio and genuine long-term career opportunities