Aftercare Manager

360 Recruitment; High Wycombe; On-site; GBP 65,000 - 75,000; Full time

Benefits offered by this job

Company car or car allowance

Pension scheme

Private healthcare

Annual leave + bank holidays

Bonus potential

Training and development

Job summary

360 Recruitment is representing a leading contractor in London, Thames Valley and Kent, seeking an Aftercare Manager to oversee defects and post-completion activities across multiple schemes. You will drive snagging, client liaison, and reporting to ensure high-quality handovers and client satisfaction.

The role requires strong site management experience, travel across the region, and a solid grasp of post-completion processes with a proactive, client-focused approach.

Qualifications

• Previous experience in the construction industry in a Site Management, Senior Site Management, Project Management or Aftercare role.
• Strong knowledge of new build commercial and/or education projects.
• Experience managing snagging and defects processes.
• Proficient in the use of snagging software such as RDrive, Field View, PlanRadar, SnagR or similar platforms.
• Excellent organisational and communication skills.
• Ability to work independently and manage multiple projects.
• Full UK driving licence.
• Willingness and flexibility to travel extensively across London, Thames Valley and Kent as required.

Responsibilities

• Manage the aftercare and defects process across a portfolio of completed projects.
• Coordinate and monitor snagging, defects and remedial works through to successful closure.
• Conduct regular site inspections and client meetings.
• Maintain accurate records and reporting using snagging and defects management software.
• Liaise with subcontractors to ensure works are completed to the required quality standards.
• Build and maintain strong relationships with clients, end users and project stakeholders.
• Support project teams during handover and the defects liability period.
• Produce regular progress reports for senior management.

Skills

Site management

Project coordination

Stakeholder management

Quality awareness

Travel readiness

Tools

RDrive

Field View

PlanRadar

SnagR

Job description

Aftercare Manager London, Thames Valley & Kent

£65,000 - £75,000 + Car/Car Allowance + Comprehensive Benefits Package

Our client is a highly respected main contractor delivering high-quality new build commercial and education projects across London, the Thames Valley and Kent. Due to continued growth and a strong pipeline of secured work, they are looking to appoint an experienced Aftercare Manager to oversee the defects and post-completion process across multiple schemes.

This is an excellent opportunity for either an established Aftercare Manager or a Senior Site Manager seeking a change of direction, who has a strong understanding of project delivery, quality standards and client expectations.

The Role

Reporting into the Operations team, you will take ownership of the aftercare and defects management process from practical completion through to final sign-off, ensuring an exceptional level of service to clients and end users.

You will manage multiple projects simultaneously across a broad geographical region, liaising with site teams, subcontractors, consultants and clients to ensure defects are identified, monitored and resolved within agreed timescales.

Key Responsibilities

• Manage the aftercare and defects process across a portfolio of completed projects.
• Coordinate and monitor snagging, defects and remedial works through to successful closure.
• Conduct regular site inspections and client meetings.
• Maintain accurate records and reporting using snagging and defects management software.
• Liaise with subcontractors to ensure works are completed to the required quality standards.
• Build and maintain strong relationships with clients, end users and project stakeholders.
• Support project teams during handover and the defects liability period.
• Produce regular progress reports for senior management.

Candidate Requirements

• Previous experience within the construction industry in a Site Management, Senior Site Management, Project Management or Aftercare role.
• Strong knowledge of new build commercial and/or education projects.
• Experience managing snagging and defects processes.
• Proficient in the use of snagging software such as RDrive, Field View, PlanRadar, SnagR or similar platforms.
• Excellent organisational and communication skills.
• Ability to work independently and manage multiple projects.
• Full UK driving licence.
• Willingness and flexibility to travel extensively across London, Thames Valley and Kent as required.

What's On Offer

• Basic salary of £65,000 - £75,000
• Company car or car allowance
• Pension scheme
• Private healthcare
• Annual leave entitlement plus bank holidays
• Bonus potential
• Ongoing training and professional development
• Long-term career opportunities with a successful and growing contractor

If you are a construction professional with a strong eye for quality, excellent stakeholder management skills and are looking to move into a role where you can directly influence client satisfaction and project success, we would like to hear from you.

As an Equal Opportunities employer we welcome applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job