Senior Customer Service and Admissions Officer

eTeach UK Limited; Skipton; On-site; GBP 27,000 - 31,000; Full time

Job summary

Craven College in Skipton invites applications for a Senior Customer Service and Admissions Officer to support the Head of Customer Services and Admissions, ensuring high-quality service delivery across the team. The role involves coordinating staff, guiding processes, and maintaining an excellent customer experience across channels.

The post requires Level 2 English and Maths, staff-management experience, and knowledge of FE admissions services, with strong admin and customer service skills.

Qualifications

• Level 2 English and Maths (GCSE A*-C or equivalent) or working towards.
• Experience and knowledge of staff management.
• Experience/knowledge of FE sector admissions services.
• Experience in a busy, high-volume, face-to-face and multi-channel customer service environment.
• Strong administrative skills (word processing, spreadsheets, databases).
• Commitment to high-quality customer service and continual improvement of the customer experience.

Responsibilities

• Support the Head of Customer Services and Admissions in day-to-day management of the team.
• Coordinate and delegate responsibilities, ensuring effective staff deployment.
• Provide leadership, guidance, coaching and support to the Customer Services Team.
• Contribute to a positive and productive working environment and high-quality service.

Skills

Staff management

Customer service

Administrative skills

Education

GCSE English and Maths (Level 2)

Tools

Word

Excel

Job description

Senior Customer Service and Admissions Officer

Company:

Salary: Craven College Harmonised Pay Scale point 7-9 £27,

Craven College is an aspirational College set in friendly and inclusive rural campuses in Skipton within the beautiful Yorkshire Dales, at The Aviation Academy based airside at Leeds Bradford Airport and at Evolve in the heart of Ripon. Craven College offers full-time courses for 16–18-year-olds, apprenticeships, courses for young people with special educational needs, part‑time courses and degree level courses with a mission statement of ‘enriching lives through learning’. Tyro Training is our commercial training division which offers a wide range of training courses for both individuals and businesses in Skipton.We continuously invest in our excellent, industry standard facilities with a new £1.6m purpose-built Animal Management Centre on our Aireville Campus followed in 2022 by the construction of new equestrian facilities including an international sized arena and outdoor warm up area.We are currently seeking to employ a committed and motivated Senior Customer Service and Admission Officer, to support the Head of Customer Services and Admissions in the effective day-to-day management of the Customer Services Team, ensuring the delivery of a high-quality service through the coordination and delegation of responsibilities, effective staff deployment, and the provision of leadership, guidance, coaching and support. The role is responsible for fostering a positive and productive working environment, motivating team members, and contributing as an effective member of the wider Customer Services and Admissions Team.Essential requirements:

• Qualified to Level 2 (GCSE Grade A*-C or equivalent) in English and Maths (or willing to work towards completion within a specified time frame)
• Experience and knowledge of management of staff.
• Experience/knowledge of the FE sector admissions services.
• Experience of working in a busy, high-volume, face-to-face and other channels, customer focussed environment setting with excellent customer service skills
• Excellent range of administrative skills to include word processing, spreadsheets, databases.
• Demonstrable evidence of skills, and a commitment to a high-quality customer service. Strong desire for continual improvement of the customer’s experience.

This is an excellent opportunity to join a friendly college in North Yorkshire with fantastic facilities, excellent CPD opportunities and a great working and learning environment. Craven College is committed to equal opportunity in the provision of services, employment, and educational opportunities. Applications are considered on merit and are welcomed from all suitably qualified applicants. Where specific qualifications are required for the position for which you have applied, it will be necessary for you to produce certificates for verification. You should give full details of all examination results and grades. If you are unsure about your results or grades you should indicate this. You should also include any qualifications which you are currently working towards and any non-examined, but relevant, training and development. Teachers are required to complete details of teaching qualifications. A disclosure check with the Disclosure & Barring Service will be undertaken for this post. We’re committed to safeguarding and promoting the welfare of young people and vulnerable adults and expect staff and volunteers to share this commitment. If you have not heard from us within 28 days of the closing date on this occasion you have not been shortlisted. However please feel free to apply for futures roles as appropriate.

Craven College Harmonised Pay Scale Points 9 -11,