Senior Administrator & Front-of-House Coordinator

RSPCA Hull; Hull and East Yorkshire; Remote; GBP 22,000 - 27,000; Part time

Job summary

RSPCA Hull & East Riding Branch CIO is looking for an organised, professional and people-focused Senior Administrator to provide high-quality administrative coordination and front-of-house support across our busy local animal welfare charity.

This is more than an office administration role. You’ll be a key point of contact for visitors, donors, customers, volunteers and colleagues, helping to keep information, processes, meetings, records and day-to-day activity organised and moving forward.

Qualifications

• Excellent organisational skills and attention to detail.
• Strong written and verbal communication skills.
• Confidence using Microsoft Office, spreadsheets, email and digital filing systems.
• The ability to handle confidential information appropriately.
• A professional, welcoming and calm approach to dealing with people.
• Good judgement, knowing when to resolve an issue yourself and when to elevate it.
• The ability to manage deadlines, maintain accurate records and keep administrative processes moving.
• Experience of working within a charity, healthcare, public service or community environment would be useful, as would experience of volunteer administration, governance, compliance monitoring or supporting formal meetings.

Responsibilities

• Providing reliable day-to-day senior administrative support across the Branch.
• Coordinating reception and front-of-house activity, ensuring visitors, callers, donors and customers receive a welcoming and professional service.
• Managing work plans, action logs, trackers, filing systems and administrative processes.
• Coordinating the administrative journey for prospective volunteers, from initial enquiry and application through to agreed checks and handover to the relevant colleague.
• Supporting trustee, committee and partnership meetings, including agendas, papers, minutes, actions and follow-up.
• Maintaining records relating to policies, training, licences, contracts, subscriptions and other compliance requirements.
• Supporting routine monitoring, record checks and quarterly reporting.
• Helping maintain accurate information across Branch and National Society webpages.

Skills

Excellent organisational skills

Strong written and verbalcommunication

Microsoft Office / digital filing

Confidential information handling

Professional, welcoming, calm approach

Good judgement

Manage deadlines

Senior administration experience

Job description

RSPCA Hull & East Riding Branch CIO is looking for an organised, professional and people-focused Senior Administrator to provide high-quality administrative coordination and front-of-house support across our busy local animal welfare charity.

This is more than an office administration role. You’ll be a key point of contact for visitors, donors, customers, volunteers and colleagues, helping to keep information, processes, meetings, records and day-to-day activity organised and moving forward.