Senior Administrator

Equals One; Swindon; On-site; GBP 25,000 - 29,000; Full time

Job summary

Join a leading home improvement company as a Senior Administrator, where you'll provide essential support to project managers and ensure a positive customer experience. With generous holiday, a competitive salary, and clear progression opportunities, this role is perfect for someone eager to grow their career in a dynamic environment.

Benefits

28 days holiday

Full training and support

Supportive team environment

Qualifications

• Strong communication skills (verbal and written).
• Good computer literacy (e.g., Microsoft Office, CRM systems).
• Previous admin or customer service experience is a plus.

Responsibilities

• Managing customer journeys from enquiry to completion.
• Delivering excellent customer service through various channels.
• Assisting with administrative tasks such as scheduling and documentation.

Skills

Communication skills

Computer literacy

Customer service

Job description

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TWC Home Improvements & Permaframe Home Improvements

Location: Swindon Office (with Potential Travel to Sites)

Salary: £25,000 - £29,000 per annum (depending on experience)

Hours: Full-Time (Monday to Friday)

Holiday: 28 days per year

Application Deadline: 30 July 2025

Are you an organised, self-motivated individual looking to kick-start or grow your career in a thriving home improvement company? TWC Home Improvements and Permaframe, leaders in windows, doors, and living space transformations, are seeking a dedicated Senior Administrator to join our dynamic team!

About the Role

This is an office-based role where you’ll provide essential support to our Project Manager for Living Spaces and Project Manager for Windows. Your key responsibilities will include:

• Managing customer journeys from enquiry to completion, ensuring a seamless and positive experience.
• Delivering excellent customer service through , email, and in-person interactions.
• Assisting with administrative tasks such as scheduling, documentation, and progress tracking.
• Liaising between project managers, customers, and installation teams to maintain clear communication.

This role offers excellent progression opportunities for the right candidate, with training provided to help you develop and grow within the company.

About You

• Experience: Previous admin or customer service experience is a plus, though not essential as full training will be provided.
• Skills: Strong communication skills (verbal and written) and good computer literacy (e.g., Microsoft Office, CRM systems).
• Attributes: Self-motivated, eager to learn, and keen to progress into a more senior role over time.
• Qualities: A friendly and proactive attitude, with a passion for delivering outstanding customer service.

Why Join Us?

• Work with a thriving, award-winning company known for superior craftsmanship and customer care.
• Competitive salary between £25,000 and £29,000, based on your experience.
• Generous 28 days of holiday to enjoy a healthy work-life balance.
• Full training and support to help you succeed and grow within the business.
• Opportunity to be part of a supportive team with clear progression paths.

How to Apply

If you’re ready to join a thriving company and grow with us, we’d love to hear from you! Please send your CV and a cover letter outlining your motivation and relevant skills.

TWC Home Improvements and Permaframe are equal opportunity employers, and we welcome applications from all suitably qualified candidates.

Take the first step towards a rewarding career with TWC and Permaframe today!