Supporter Care Assistant

Blind Veterans UK; United Kingdom; Remote; GBP 24,000 - 29,000; Full time

Job summary

Blind Veterans UK is seeking a compassionate Membership Support Assistant for a fixed term contract. The role involves coordinating the admissions process for vision-impaired veterans, providing essential support, and ensuring a smooth and welcoming experience. This position offers the chance to make a meaningful impact in the lives of those who have served, with a competitive salary and development opportunities within a dedicated team.

Benefits

Generous annual leave

Pension scheme with employer contributions

Access to mental health support

Paid professional subscriptions

Home working allowance

Professional and personal development

Qualifications

• Experience managing the needs of people with physical disabilities.
• Experience in a customer service/care environment.
• The ability to prioritise conflicting objectives.

Responsibilities

• Coordinate the admissions process and respond to applicant enquiries.
• Provide a high-quality first point of contact for new applicants.
• Support background checks for eligibility and maintain contact with potential members.

Skills

Customer service

Interpersonal skills

Organisational skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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This range is provided by Blind Veterans UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Membership Support Assistant

Home-based (UK)

About Us

We’re Blind Veterans UK, a charity that helps vision-impaired ex-service people from every generation rebuild their lives after their sight has been affected. Founded in 1915, by Sir Arthur Pearson, to help the many veterans losing their sight after the First World War, we have over a century of experience providing the best care to our veterans.

Since then, we’ve provided support to tens of thousands of vision-impaired veterans, helping them to regain their independence. By providing our members with the tools and skills they need to lead a fulfilling and active life, we ensure they remain valued members of society.

We’re one transformational team that believes every vision-impaired veteran should be able to lead the life they choose.

We are now looking for a Membership Support Assistant to join us on a fixed term 12 month contract, working 35 hours per week.

The Benefits

- Salary of £24,628 per annum

- Generous annual leave with the option to buy additional days

- Pension scheme with generous employer contributions

- Access to legal services and mental health support

- Employee assistance programme

- Paid professional subscriptions and discounts

- Home working allowance

- Professional and personal development

This is a rewarding opportunity for a compassionate customer service professional with experience supporting people with physical disabilities to join our dedicated and values-led organisation.

You’ll play a vital role in transforming lives by guiding vision-impaired veterans through their first steps into our care, providing the reassurance, information, and support they need to feel confident and empowered.

With opportunities to build meaningful relationships, grow your experience in healthcare administration, and be part of a supportive, mission-driven team, you’ll help ensure that no veteran has to face sight loss alone.

The Role

As a Membership Support Assistant, you will deliver a high-quality first point of contact for new applicants for membership to Blind Veterans UK.

Ensuring a smooth and supportive admissions experience, you’ll coordinate the entire admissions process, including responding to enquiries from applicants and third-parties, distributing application packs, managing data entry, and verifying eligibility.

You’ll work with a large degree of autonomy, providing an excellent customer experience throughout the process, organising and supporting clinics and consultants and ensuring applicants feel welcomed and informed.

Additionally, you will:

- Support background checks for eligibility

- Maintain regular contact with potential members

- Offer guidance on the admissions process

- Liaise with partner organisations to ensure accurate advice is given

- Provide diary management for clinics and maintain records

About You

To be considered as a Membership Support Assistant, you will need:

- Experience managing the needs of people with a variety of physical disabilities

- Experience in a customer service/care environment

- The ability to prioritise conflicting objectives

- Good interpersonal and organisational skills

- Proficiency in Microsoft Word, Excel and Outlook

Please note, you must be prepared to travel and be away from home overnight when necessary.

The closing date for this role is 7th July 2025. However, please note that we are interviewing as we go and may close applications early if we appoint a successful candidate.

Other organisations may call this role Membership Admissions Co-ordinator, Customer Support Assistant, Admissions Administrator, Customer Care Administrator, Customer Service Co-ordinator, Member Support Administrator, or Admissions Assistant.

Blind Veterans UK are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to become a Membership Support Assistant, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Other and Customer Service

• Industries

  Non-profit Organizations

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