Senior Hub Coordinator

ivee | The return-to-work platform; England; Remote; GBP 24,000 - 26,000; Full time

Job summary

A leading company seeks a Senior Hub Coordinator to manage home-based end-of-life care services in London. This remote role involves coordinating service delivery, maintaining records, and liaising with care teams, providing essential support for families during challenging times. Ideal candidates will have a background in customer service or healthcare coordination and strong organizational skills. Benefits include generous annual leave and professional development support.

Benefits

27 days annual leave plus 8 bank holidays

Pension contributions matched up to 7.5%

Life assurance for all employees

Blue Light Card discounts

Loan schemes for bikes, tech, etc.

Support for continuous professional development

Qualifications

• Experience in healthcare or care coordination preferred.
• Ability to handle sensitive interactions professionally.
• Experience in shift-based team support or healthcare logistics is desirable.

Responsibilities

• Coordinate referrals, manage shift schedules, and maintain care records.
• Act as the primary contact for services across the region.
• Deliver excellent service to patients and internal teams.

Skills

Customer service

IT skills

Communication

Attention to detail

Multitasking

Organizational skills

Tools

EMIS

SystemOne

Job description

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A charity is seeking a Senior Hub Coordinator to support the delivery of home-based end-of-life care across the London and Home Counties region. Working remotely, you’ll play a vital role in coordinating services for patients and families while supporting a busy clinical care team.

Key Responsibilities:

• Act as the primary contact point for services across the region.
• Coordinate referrals, manage shift schedules, and maintain accurate care records using platforms like EMIS and SystemOne.
• Liaise with care teams, referrers, volunteers, and families to ensure seamless service delivery.
• Work in collaboration with other hub coordinators to manage operations and escalate clinical queries where necessary.
• Deliver excellent service to internal teams and patients during and after their care experience.
• Full-time, 37.5 hours per week
• Salary: £24,625 – £25,674 per annum (Band 3, AFC-aligned)

Ideal Candidate:

• Customer service experience, ideally in a healthcare or care coordination setting.
• Strong IT and communication skills.
• Meticulous attention to detail and data accuracy.
• Self-motivated, professional, and able to handle sensitive interactions.
• Strong multitasking and organisational abilities.
• Experience in shift-based team support or healthcare logistics is desirable.

Benefits Include:

• 27 days annual leave plus 8 bank holidays (pro-rated)
• Pension contributions matched up to 7.5%
• Life assurance for all employees
• Blue Light Card and Benefits Hub discounts
• Loan schemes for bikes, tech, and navigation systems
• Support for continuous professional development and industry-leading training

Please press apply to access the full job description and apply for this role.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Hospitals and Health Care

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