Treatment Coordinator

Zental; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

Zental is looking for a Remote Dental Treatment Coordinator to engage with patients and convert inquiries into consultations. The ideal candidate will have a strong sales background, excellent communication skills, and a passion for ethical patient care. In this role, you will work remotely, focusing on lead management and ensuring a seamless patient experience.

Benefits

Performance Bonuses

Cutting-Edge Technology Support

Autonomy & Flexibility

Occasional In-Practice Visits

Inspiring Culture

Qualifications

• Proven background in telesales or treatment coordination.
• Experience in health care preferred.
• Ability to manage leads with excellent communication.

Responsibilities

• Manage inbound and outbound calls to convert leads.
• Guide patients through treatment options and objections.
• Track KPIs and maintain records in CRM systems.

Skills

Sales-Driven

Customer Communication

CRM Confident

Empathy

Organisational Skills

Tools

DenGro

Salesforce

HubSpot

Job description

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Job Title: Remote Dental Treatment Coordinator (Sales-Focused)

Location: Remote (UK-based only)

Job Type: Full-Time or part-time.

Salary: Competitive + Performance Bonus

About Zental

Zental is transforming the dental experience. Our wellness-first, digitally enabled, and design-led practices put patients and clinicians at the heart of everything we do. We don’t just create smiles – we change lives through ethical, preventative care.

As we expand across the UK, we’re looking for a high-performing Treatment Coordinator with a strong sales and telesales background to lead patients confidently into treatment. If you're a seasoned sales manager, call centre leader, or an appointment-setting expert looking to combine your skills with a mission-led, patient-first brand – we want to hear from you.

The Opportunity

You’ll be the first impression and trusted guide for new patients, converting enquiries into consultations and consultations into treatments. Using your sales instincts and customer-first mindset, you’ll help patients take the next step on their journey with us.

Key Responsibilities

• Handling Inbound & Outbound Calls: Own the full call cycle – respond to incoming leads and proactively follow up on warm prospects. No cold calling – just real conversations that lead to action.
• Lead Conversion (CRM / DenGro): Manage new enquiries and follow-ups through DenGro or similar systems. Track KPIs and optimise for conversion.
• Sales-Oriented Patient Journey: Present treatment options clearly and compellingly. Guide patients through objections with empathy, clarity, and confidence.
• Appointment Setting: Book consultations with our clinicians and keep a robust follow-up schedule to boost show-up rates and conversion.
• Liaison with Clinical Teams: Work closely with our practices to ensure treatment plans are aligned, timely, and ready to present.
• Pipeline Management & Reporting: Stay on top of your numbers. Update patient records, maintain clean CRM data, and report on conversions.
  
  

About You

• Sales-Driven: You’re motivated by results and have a proven background in telesales, inside sales, or treatment coordination, ideally in a health care environment.
• Leadership Mindset: Experience as a sales manager, call centre team lead, or in a similar senior position is a big plus.
• Dental or Health Background (Preferred): You understand patient care, treatment plans, and the importance of ethical communication. Understanding of the dentally system would be a bonus.
• CRM Confident: You’re fluent in lead management software like DenGro, Salesforce, or HubSpot – and can keep your pipeline squeaky clean.
• Excellent Communicator: You know how to build trust quickly, handle objections, and close with care – especially over the phone or video.
• Highly Organised & Self-Motivated: You thrive working independently, manage follow-ups like clockwork, and love ticking things off your to-do list.
• Empathy + Energy: You care deeply about people and are driven to help them take positive steps in their health journey.
  
  

What You’ll Get

• Fully Remote Role (occasional in-practice visits)
• Performance Bonuses for hitting KPIs and conversion targets
• Autonomy & Flexibility – we trust you to own your pipeline
• Cutting-Edge Tech & Support – training in DenGro, dentally, and our patient journey systems
• Inspiring Culture – join a fast-growing team committed to Holistic health care, kindness, innovation, and doing things the right way
  
  

This Role is For You If...

You’re a closer with a conscience. You love the thrill of converting leads, but you care deeply about the person on the other end. You’ve worked in sales-heavy environments, possibly managed teams, and are now looking to bring your talents to a mission-led, health-focused company.

Ready to Join the Smile Revolution?

Apply today and be part of something bigger at Zental.

If you would like to find out about all our career opportunities, please visit our careers section on our website.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Real Estate, Financial Services, and Capital Markets

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