Senior Administrator

Bucks and Berks Recruitment; Stoke Poges; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

Bucks and Berks Recruitment is seeking an experienced Senior Administrator to join our client’s growing team in a busy office environment.

You will manage customer orders from enquiry through to delivery, coordinating with customers, suppliers and couriers to ensure accurate processing, timely dispatch and excellent service across the order lifecycle.

Qualifications

• Experience using an ERP, order-processing or order-management system.
• Experience managing customer orders from quotation through to dispatch.
• Excellent attention to detail and a high level of accuracy.
• Strong organisational and problem-solving abilities.
• Confidence learning and using new software systems.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a busy environment.

Responsibilities

• Process quotations, sales orders and purchase orders.
• Manage customer orders from quotation through to dispatch.
• Verify product specifications, sizing, pricing and branding details.
• Liaise with customers, suppliers, couriers and production teams.
• Monitor stock levels, delivery schedules and order deadlines.
• Resolve order queries, delays, shortages and returns.
• Maintain accurate customer and order records.
• Support colleagues and contribute to improving internal processes.

Skills

ERP system

Order processing

Attention to detail

Organisational skills

Communication

Tools

Order-management software

Job description

We are looking for an experienced, organised and customer-focused Senior Administrator to join our client’s growing team.

This is a varied role where you will manage customer orders from initial enquiry through to delivery, ensuring every order is processed accurately, on time and to the highest standard. You will work closely with customers, suppliers, couriers and colleagues to coordinate orders and provide excellent service throughout the process.

The role is office based Monday to Friday 8.30-5 and comes with excellent benefits.

Key Responsibilities

• Process quotations, sales orders and purchase orders
• Manage customer orders from quotation through to dispatch
• Verify product specifications, sizing, pricing and branding details
• Liaise with customers, suppliers, couriers and production teams
• Monitor stock levels, delivery schedules and order deadlines
• Resolve order queries, delays, shortages and returns
• Maintain accurate customer and order records
• Support colleagues and contribute to improving internal processes

Skills/Experience

• Previous experience using an ERP, order-processing or order-management system
• Experience managing customer orders from quotation through to dispatch
• Excellent attention to detail and a high level of accuracy
• Strong organisational and problem-solving abilities
• Confidence learning and using new software systems
• Excellent communication and customer service skills
• The ability to manage multiple priorities in a busy environment

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.