Senior Administrator

Suffolk County Council; Ipswich; Hybrid; GBP 26,000 - 31,000; Part time

Job summary

Suffolk County Council in Ipswich is seeking a Senior Administrator on a fixed-term/secondment basis until 30 April 2028. The role is part-time (14.8 hours per week) with hybrid working and salary £28,598 plus a 3.3% annual pay rise pro rata.

You will support the Passenger Transport Team with administrative duties, data management and stakeholder liaison, delivering accurate records, meeting notes and flexible cover as required.

Qualifications

• Excellent organisational skills with the ability to prioritise workloads.
• Effective communication with colleagues, customers, schools and partners.
• Professional, customer-focused approach with timely, accurate information.
• Strong attention to detail in records and data management.
• Competent in Microsoft Office and familiar with Passenger Transport systems.

Responsibilities

• Provide efficient and accurate administrative support to colleagues across the Passenger Transport Team, including the preparation and maintenance of documents, records and correspondence.
• Monitor, prioritise and respond to enquiries received through shared mailboxes, ensuring information is handled professionally and directed appropriately.
• Maintain accurate service information across systems, spreadsheets and databases to support effective decision-making and service delivery.
• Support meetings by arranging appointments, preparing papers, recording notes or minutes and following up agreed actions where required.
• Process routine correspondence, reports, forms and financial information in line with agreed procedures, ensuring confidentiality and attention to detail.
• Liaise professionally with internal colleagues, transport providers, schools, social care teams and other partners to support the resolution of enquiries and service requirements.
• Contribute to continuous improvement by identifying opportunities to improve administrative processes, strengthen information flow and support consistent ways of working.
• Provide flexible support and cover across the team as required, responding positively to changing priorities and operational demands.

Skills

Organisational skills

Communication

Customer-focused

Attention to detail

Microsoft Office

Passenger Transport systems

Tools

Microsoft Office

Passenger Transport systems

Job description

• Suffolk County Council
• Address: Endeavour House, Ipswich, IP1 2BX, hybrid working
• Salary: £28,598 + 3.3% agreed pay rise per annum pro rata
• Hours: 14.8 per week (Thursday/Friday), flexible working options available.
• Contract: Fixed Term or Secondment to 30/04/2028 (Secondment Cover)

When you join the Passenger Transport Team at Suffolk County Council as a Senior Administrator,we’ll support your development from the start. We’ll help you to play to your strengths, diversify your skills and build an influential and impactful career. With a variety of career paths and learning opportunities to explore, if you’re motivated and passionate there’s no limit to how far your ambition could take you.

Reimagine the possibilities.

Your role and responsibilities

This role is a job share with fellow Senior Administrator in the team. In this role, you will use your organisational, communication and administrative skills to support the day-to-day operation of the Passenger Transport Team. You will contribute to a service area that supports a range of passenger transport functions, including school travel, social care transport, local bus services, community transport and wider operational activity.

• Provide efficient and accurate administrative support to colleagues across the Passenger Transport Team, including the preparation and maintenance of documents, records and correspondence.
• Monitor, prioritise and respond to enquiries received through shared mailboxes, ensuring that information is handled professionally and directed appropriately.
• Maintain accurate service information across systems, spreadsheets and databases to support effective decision-making and service delivery.
• Support meetings by arranging appointments, preparing papers, recording notes or minutes and following up agreed actions where required.
• Process routine correspondence, reports, forms and financial information in line with agreed procedures, ensuring confidentiality and attention to detail.
• Liaise professionally with internal colleagues, transport providers, schools, social care teams and other partners to support the resolution of enquiries and service requirements.
• Contribute to continuous improvement by identifying opportunities to improve administrative processes, strengthen information flow and support consistent ways of working.
• Provide flexible support and cover across the team as required, responding positively to changing priorities and operational demands.

You will need

• Excellent organisational skills, including the ability to prioritise workload effectively, meet deadlines and respond appropriately to changing operational demands.
• Effective communication skills, with the ability to liaise professionally with colleagues, customers, schools, transport providers, and partner organisations.
• A professional and customer-focused approach, ensuring information is communicated clearly, accurately and in a timely manner.
• Strong attention to detail when maintaining records, preparing documentation, processing information, and supporting accurate data management.
• Competent digital skills, including proficiency in Microsoft Office and the ability to develop knowledge of specialist Passenger Transport systems.

You can view a full list of requirements in theJob and Person Profile (JPP), which you can find in the ‘How to apply’ section towards the bottom of this advert.

The team

The post sits within the Passenger Transport Team in the Growth, Highways and Infrastructure Directorate. The team delivers travel services across Suffolk, managing over 2,000 contracted routes and working with around 240 transport operators. In this role, you will help the team run smoothly by prioritising enquiries, updating records, preparing information, supporting meetings, progressing actions and liaising with colleagues, customers and providers to deliver accurate, responsive business support.

Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information

Please contact Tony Flack for a casual conversation (or Kirsty Marjoram from 18th September to 3rd October). You can reach him by calling01473 264779or [e-mail]. You can reach Kirsty by calling 01473 263768 or by [e-mail].

If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application.

Closing date:11.30pm, 25 September 2026

Interview date:12 October 2026

This role is being advertised as Senior Administrator for advertising purposes. If appointed, you will be employed as Business Support Coordinator.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.#LI-Hybrid