Administrator

Suffolk County Council; Stowmarket; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual leave

LGPS

Flexible working

Training & development

Career progression

Job summary

Suffolk County Council in Stowmarket is seeking an Administrator to join the Blue Badge Team. The role focuses on assessing eligibility, reviewing evidence, and delivering accurate decisions with strong customer service.

You will communicate via phone, email and letters, while efficiently processing applications in a busy, target-driven environment. The role offers flexible working options and is based at the Contact Centre in Stowmarket, with potential home-working up to two days per week after

Qualifications

• Excellent written, verbal and digital communication skills.
• Ability to listen, question effectively and gather information.
• Good literacy and grammar.

Responsibilities

• Assess Blue Badge applications against DfT eligibility criteria and review evidence.
• Provide clear advice and guidance by phone, email and letter.
• Manage administration of the Blue Badge process using government and internal systems.
• Collaborate with colleagues to meet service targets and process applications efficiently.

Skills

Excellent communication

Digital communication

Listening and questioning

Interrogate documentary evidence

IT literacy

Policy interpretation

Time management

Organisational skills

Tools

Outlook

Word

Excel

Job description

• Suffolk County Council
• Address: Contact Centre, Stowmarket, Suffolk IP14 1AD, on-site working
• Salary: £25,185 per annum (pro rata for part time)
• Hours: 37 hours per week, flexible working options available
• Contract: Permanent

As a modern, flexible and effective organisation, at Suffolk County Council We're driven to make a positive difference to the environment, the communities we serve and the careers of our people. That's why, when you join us as an Administrator, you'll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.

Reimagine the possibilities.

Your role and responsibilities

As an Administrator within our Blue Badge Team, you'll play a vital role in helping eligible residents access the support they need to maintain their independence and mobility. Working in a fast-paced and customer-focused environment, you will assess Blue Badge applications against Department for Transport eligibility criteria, review supporting evidence and make informed decisions with accuracy and confidence. You'll be the first point of contact for customers, providing clear advice and guidance by phone, email and letter, while delivering an excellent service that is professional, compassionate and responsive. Alongside managing the administration of the Blue Badge process and using a range of government and internal systems, you'll work closely with colleagues to meet service targets and ensure applications are processed efficiently.

This is an exciting opportunity for someone who enjoys problem-solving, values teamwork and is passionate about putting customers at the heart of everything they do.

You will need

• excellent communication skills both written, verbal and digital, with ability to listen and question effectively to gather appropriate information.
• to be able to communicate with customers in a clear, polite and friendly manner, showing empathy where appropriate and resolving conflict effectively, through a range of mediums including telephone, digital and written correspondence
• good standard of literacy and grammar
• the ability to interrogate documentary evidence provided
• highly IT literate with a good working knowledge of basic office software systems such as Outlook, Word, Excel, and the Internet
• ability to understand and interpret policies and procedure documents in order to be able to give advice, guide applicants through the correct process and make decisions
• ability to thrive in a busy and target driven environment
• excellent organisational and time management skills and the ability to prioritise work to achieve deadlines and team objectives.

You can view a full list of requirements in the Job and Person Profile (JPP), which you can find in the How to apply' section towards the bottom of this advert.

The team

We are a busy and supportive team who are passionate about helping people and we take pride in giving the best service we can. This role will be worked from a fixed base listed in the job details above. Following completion of a successful training period, along with your competence and confidence to do the job, although the role is primarily office based, there may be some flexibility to work from home up to 2 days per week.

Empowering Everyone

We're big believers in potential, possibility and the power of different ideas. We're always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report .

For more information

Please contact Sophie Reynolds for a casual conversation. You can contact them by calling 01473 265815.

Closing date: 11.30pm, 26 August 2026.

Interview date: week commencing 7 September 2026.

Promoted as SPJ (Standard Plus Job) on Suffolk Jobs Direct.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Onsite

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you'll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk) .