Administrator

Suffolk County Council; Sudbury; Hybrid; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Annual leave

LGPS

Travel benefits

Pay progression

Training

Career development

Staff networks

Flexible working

Job summary

Suffolk County Council in Sudbury is seeking an Administrator to provide admin, telephone and financial support within the Social Workers/Family Help Teams. The role is permanent and offered on a hybrid basis, with 18.5 hours weekly and flexible working options.

Salary is £25,185 per annum pro rata. You will use Microsoft Office, maintain records, support meetings and assist with invoices, payments and budgets.

Qualifications

• proven experience in an administrative or business support role
• strong organisational skills with the ability to manage competing priorities
• excellent customer service and communication skills
• confidence using Microsoft Office applications, particularly Outlook, Word and Excel
• experience with financial processes, budgets, invoices or other finance-related tasks

Responsibilities

• provide administrative, telephone and finance support to Social Workers, Practitioners and Managers
• act as a professional and customer-focused first point of contact for internal and external customers
• use Microsoft Office and specialist databases to maintain records, process information and support service delivery
• assist with financial processes, including invoices, payments, ordering and budget monitoring
• organise meetings, prepare documentation and support team activities
• maintain accurate records and filing systems whilst ensuring confidentiality and data protection compliance
• respond to enquiries, resolve routine issues and signpost customers to the appropriate services
• work flexibly across the team, providing support and cover where needed
• contribute ideas to improve administrative processes and ways of working

Skills

Administrative experience

Organisational skills

Customer service

Microsoft Office

Finance support

Tools

Outlook

Word

Excel

Job description

• Suffolk County Council
• Address: Uplands Offices, Sudbury, Suffolk CO10 1NF - Hybrid
• Salary: £25,185 per annum(pro rata)
• Hours: 18.5 hours,flexible working options available
• Contract: Permanent

As a modern, flexible and effective organisation, we’re driven to make a positive difference to the environment, the communities we serve and the careers of our people. That’s why, when you join us as an Administrator, you’ll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.

Reimagine the possibilities.

Your role and responsibilities

You will:

• provide administrative, telephone and finance support to Social Workers, Practitioners and Managers
• act as a professional and customer-focused first point of contact for internal and external customers
• use Microsoft Office and specialist databases to maintain records, process information and support service delivery
• assist with financial processes, including invoices, payments, ordering and budget monitoring
• organise meetings, prepare documentation and support team activities
• maintain accurate records and filing systems whilst ensuring confidentiality and compliance with data protection requirements
• respond to enquiries, resolve routine issues and signpost customers to the appropriate services
• work flexibly across the team, providing support and cover where needed
• contribute ideas to improve administrative processes and ways of working.

This position would suit someone who enjoys working collaboratively, takes pride in delivering excellent customer service, and is looking to make a meaningful contribution to services that support children and families across Suffolk.

You will need:

• proven experience in an administrative or business support role, or transferable skills gained through work, volunteering or education
• strong organisational skills with the ability to manage competing priorities and work accurately under pressure
• excellent customer service and communication skills, both written and verbal
• confidence using Microsoft Office applications, particularly Outlook, Word and Excel
• experience of working with financial processes, budgets, invoices or other finance-related tasks
• the ability to maintain accurate records and administrative systems
• an understanding of confidentiality, data protection and the importance of handling sensitive information appropriately
• a flexible and positive approach, with a willingness to support colleagues and adapt to changing service needs
• the ability to work independently, use your initiative and solve routine problems effectively
• a commitment to continuous learning, development and delivering the best outcomes for Suffolk residents.

You can view a full list of requirements in theJob and Person Profile(JPP), which you can find in the How to apply' section towards the bottom of this advert. If you believe you can succeed in this role, even if you don't meet all requirements, please still apply. We would appreciate the opportunity to consider your application.

The team

You’ll join our Business Support Team, providing vital support to Family Help Teams and Edge of Care services. The work we do helps practitioners focus on supporting children, young people and families across Suffolk.

We’re a friendly and supportive team who take pride in delivering a high-quality service. We value collaboration, flexibility and continuous improvement, encouraging everyone to share ideas and contribute to positive change. No two days are the same, and you’ll play an important role in helping our teams work effectively and efficiently.

We work in a hybrid way, balancing office and home working, with a minimum of two office-based days per week (pro rata for part-time staff).

Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information

For an informal discussion about the role, please contact Cathy Smith (she/her) by calling 01449 745160 or emailing [e-mail].

Closing date

11.30pm, 8 September 2026.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.

In return, you’ll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk) .