Senior Administrative & Customer Support – Coffee Division

Miller’s Recruitment; Ovingdean; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

City & Guilds accredited training

Company pension

24 days holiday + bank holidays

Staff events

Job summary

Miller's Vanguard is seeking a Senior Administrator to join the Coffee Division in the United Kingdom. You will support the Coffee Category Manager with administrative tasks, act as a primary customer contact, and help prepare quarterly business reviews.

The role focuses on data-driven insights, process improvement and maintaining high data quality across teams. The ideal candidate thrives on organisation, enjoys data and reporting tools, and has experience in customer-facing or service roles.

Qualifications

• Extensive experience in an administrative, customer-facing or service focused role.
• Confidence working with systems, data and reporting tools.
• Strong Microsoft Office skills, particularly Excel, PowerPoint and Outlook.

Responsibilities

• Support the Coffee Category Manager with day-to-day account management activities and administrative tasks.
• Act as a professional and reliable point of contact for customers, providing clear and timely communication.
• Prepare and coordinate quarterly business review packs, gathering, collating and presenting relevant information.
• Utilise CAFM systems to monitor service delivery performance and coordinate actions with internal stakeholders.
• Support customer relationship development, including occasional corporate hospitality.
• Analyse and interpret service and performance data, helping to create meaningful reports and insights.
• Work closely with operational, commercial and support teams to ensure customer expectations and service commitments are consistently achieved.
• Maintain accurate records and ensure high standards of data quality and process compliance.
• Identify opportunities to improve processes and support the ongoing development of the Coffee Division.

Skills

Administrative experience

Customer-facing

Tools

Microsoft Office

Job description

Miller's Vanguard is seeking a Senior Administrator to join the Coffee Division in the United Kingdom. You will support the Coffee Category Manager with administrative tasks, act as a primary customer contact, and help prepare quarterly business reviews.

The role focuses on data-driven insights, process improvement and maintaining high data quality across teams. The ideal candidate thrives on organisation, enjoys data and reporting tools, and has experience in customer-facing or service roles.