Customer Assurance Specialist

Miller’s Recruitment; Ovingdean; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

City & Guilds accredited academy

Company Pension

24 days holiday + bank holidays

Uniform & tooling

Staff events

Job summary

Miller’s Vanguard operates a modern Operations Centre handling 400+ calls daily, 24/7. The role sits in the inbound Customer Assurance Team, providing first-line screening support and updating on equipment breakdowns.

Ideal candidates will communicate clearly, work well independently and with a team, and maintain strong organisational skills while meeting KPIs and providing accurate information to customers. A supportive environment with training is offered.

Qualifications

• Excellent communication and telephone manner.
• Ability to identify and escalate issues when needed.
• Strong organisational skills and attention to detail.
• Works well both independently and as part of a team.

Responsibilities

• Liaising with customers and keeping them updated on breakdown status.
• Responding to customer queries accurately.
• Handling and resolving customer complaints politely.
• Providing product and service information to customers.
• Logging device breakdown information accurately.
• Coordinating with other departments within the business.
• Working to KPIs.
• Screening calls to identify duplications.

Skills

Clear communication

Telephone etiquette

Team player

Initiative

Organisation

Attention to detail

Job description

Miller’s Vanguard operates a modern Operations Centre handling 400+ calls daily, 24/7. The role sits in the inbound Customer Assurance Team, providing first-line screening support and updating on equipment breakdowns.

Ideal candidates will communicate clearly, work well independently and with a team, and maintain strong organisational skills while meeting KPIs and providing accurate information to customers. A supportive environment with training is offered.