Customer Assurance Advisor

Miller’s Recruitment; Ovingdean; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

City & Guilds accredited academy

Company Pension

24 days holiday + bank holidays

Uniform & tooling

Staff events

Job summary

Miller’s Vanguard operates a modern Operations Centre handling 400+ calls daily, 24/7. The role sits in the inbound Customer Assurance Team, providing first-line screening support and updating on equipment breakdowns.

Ideal candidates will communicate clearly, work well independently and with a team, and maintain strong organisational skills while meeting KPIs and providing accurate information to customers. A supportive environment with training is offered.

Qualifications

• Excellent communication and telephone manner.
• Ability to identify and escalate issues when needed.
• Strong organisational skills and attention to detail.
• Works well both independently and as part of a team.

Responsibilities

• Liaising with customers and keeping them updated on breakdown status.
• Responding to customer queries accurately.
• Handling and resolving customer complaints politely.
• Providing product and service information to customers.
• Logging device breakdown information accurately.
• Coordinating with other departments within the business.
• Working to KPIs.
• Screening calls to identify duplications.

Skills

Clear communication

Telephone etiquette

Team player

Initiative

Organisation

Attention to detail

Job description

Job Description

Miller’s Vanguard’s newly refurbished Operations Centre is a state-of-the-art facility handling 400+ calls per day and is manned 24/7.

Our inbound Customer Assurance Team are the direct liaison with the thousands of stores that we cover both electronically and over the phone offering first line screening support and ensuring all equipment breakdown calls are responded to and updated.

Key Responsibilities

• Liaising with customers keeping them up to date with the status of their breakdown
• Responding to customer queries accurately where necessary
• Handle and resolving customer complaints in a polite manner
• Providing product and service information to customers
• Logging device breakdown information ensuring all information is correct
• Communicating with other departments within the business
• Working to KPIs
• Call screening to identify duplications

Ideal Candidate

• Ability to identify and escal
• Excellent communication and telephone manner
• Can work on own initiative but is also a team player
• Great organisational skills
• Computer literate
• Attention to detail

Company Information

Who are we?

Miller’s Vanguard are proud to have been supporting all the UK’s Supermarket chains for over 40 years, in brief, we are the people in the background ensuring that supermarkets keep the Nation fed! Maintaining a wide and varied range of assets from food production equipment through to loading bay lifts.

Our service are as follows:

• Nationwide reactive maintenance
• Hygienic Deep cleaning & Planned maintenance services
• Refurbishment, logistics and installation of equipment

We do all of this with the firm foundations of being owned by the global Ali Group, whose turnover is in excess of £4 billion p.a.

Our people

Despite being a large operation here at Miller’s Vanguard we still firmly believe in running the business like we have done for the last 40 years, by valuing our biggest asset we have YOU…the employee.

Our team of over 390 employees have the advantage of working in state-of-the-art working environments:

• New Technical response centre
• Award Winning research, Innovation, and recycling facility
• Industry leading Mercedes Benz fleet

We believe in providing you with the very best environment and tools to do the job.

Career Development

Training is also a huge part of our culture here at Miller’s Vanguard and our City and Guilds accredited training centre is where we coach and develop our employees regardless of your position or your length of service, we want to make sure that our staff can progress and keep pace with ever changing equipment technologies.

Why Join Us

• Training in our City & Guilds accredited academy
• Job Specific Uniform & tooling for all roles
• Company wide fun days and charity events
• Company Pension
• 24 days Holiday allowance plus bank holidays
• Regular staff ‘treats’ for employees and their families

Hours: Monday to Friday 8.00am – 5.00pm, with a rotational weekend rota (1 in 5)