Senior Business Support Officer

North Northamptonshire Council

Kettering

On-site

GBP 26,000 - 34,000

Full time

3 days ago

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Benefits offered by this job

Pension scheme

Hybrid working

Wellbeing support

Employee Benefits Scheme

Employee Assistance Programme

Travel at HMRC rates

Job summary

North Northamptonshire Council is recruiting for a Senior Business Support Officer to lead and support the discharge to assess process within the Hospital Adult Social Care Team. The role involves data recording, IT and office systems management, and line-managing the Business Support Officer, with recruitment duties and safeguarding property processes.

Hybrid and flexible working are available where possible, with 37 hours a week in the office.

Qualifications

GCSE or equivalent including English and Maths.
Excellent IT skills and proficient in Microsoft Office.
Good understanding of office environments and record management.
Ability to supervise and manage workloads.
Excellent organisational and communication skills.
Full driving licence and access to a car.

Responsibilities

Maintain accurate data records to support discharge-to-assess process across hospital and community settings.
Maintain day-to-day office equipment, IT and systems to ensure effective services.
Provide line management for the Business Support Officer including supervision and workload monitoring.
Assist in recruitment and induction of new team members and integrate into the workplace.
Ensure records and data management systems are high quality for staff duties.
Support IT implementation to improve team effectiveness and efficiency.
Respond to Protection of Property processes in line with statutory requirements.
Carry out other duties within the scope of the job description.

Skills

GCSE English & Maths

IT skills

Microsoft Office

Supervisory skills

Organisation skills

Driving licence

Education

GCSE or equivalent (English & Maths)

Job description

About The Role

The Senior Business Support Officer will be responsible for leading, managing and supporting the discharge to assess process within the Hospital Adult Social Care Team. Their responsibilities will be:

To deliver and support high quality standards in relation to data recording, interprofessional communication and health and safety.
To provide proactive administrative support for recruitment and financial processes.
To carry out and follow Protection of Property procedures.
To organise and assist in the development and maintenance of business processes, to support operational staff and efficient service delivery.
To raise awareness and knowledge for the Business Support Officer, thereby contributing to the quality of service delivery, to maintain on a day to day basis the office equipment, information technology and office systems to ensure effective services.

This advertisement will be closed on Monday 21st September but we reserve the right to close the advert prior to the closing date.
Shortlisting will take place week commencing 28th September.
Interviews will take place in the week commencing 5th October.

This role is for 37 hours a week, Monday to Friday in office. The base for this role will be between both Kettering General Hospital and Haylock House in Kettering. Therefore remote working is not possible for this role. Currently there is no onsite parking at Kettering General Hospital for Adult Social Care Staff.

About The Team

The Hospital Adult Social Care Team is a vibrant and fast paced team, providing social care support to all North Northants residents who need an assisted discharge from hospital.

We take referrals for North Northamptonshire residents from a variety of hospitals. In line with current national guidance, we operate a Discharge To Assess (DTA) process which requires the team to carry out timely assessments for those people discharged to DTA beds in care homes, their own homes or to Specialist Care Centres.

What will you be doing?

Maintain accurate data records to aid the discharge to assess process, tracking both discharges from hospital and allocations for assessments within the team once the Supported Individual has been discharged.
Maintain day to day basis the office equipment, information technology and office systems, to ensure effective services.
Ongoing line management of the Business Support Officer, including supervisions and monitoring workloads and sickness.
They will participate in the recruitment of new team members and the induction of Business Support staff and facilitate their integration into the workplace.
To ensure our record and data management systems are maintained to high standard to enable staff to carry out their duties effectively and ensure Supported Individuals experience a high quality service.
Support the implementation and use of Information Technology to increase the effectiveness and efficiency of the team.
Provide an efficient response to requests to undertake the Protection of Property process for our Supported Individuals where required in line with statutory requirements.
To carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.

About You

You must be educated to GCSE level, or equivalent, particularly including English and Maths. Have excellent IT skills and be proficient in the use of Microsoft Office applications.
You will have a good understanding of office environments, record maintenance/management to devise and improve team processes.
To be able to demonstrate effective supervisory skills.
To demonstrate excellent organisational ability including the application of information technology, and demonstrate good written and verbal skills including telephone communication.
Have the ability to maintain a high level of accuracy and attention to detail with ability to produce well-presented documents.
To be able to plan and allocate work effectively and efficiently, meet deadlines and work in an organised manner.
The ability to travel and attend Protection of Properties and between the two office bases to support the team and your supervised Business Support Officer. A driving licence and access to a car is therefore essential for this role.
You will have excellent organization skills with the ability to multitask, work as a team, and on your own initiative.
The ideal candidate will have a creative flair to maximise use of communication tools, optimise the impact of information sharing across teams and hospitals, supporting the teams agile working styles and working with leadership for solutions to delivering business as usual.

Our benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We Offer a Vibrant Working Environment With

a competitive salary
a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
lots of opportunities to develop your skills, knowledge and potential in a large unitary council
generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

Our Values and Behaviours

Our Values Define Who We Are And How We Operate, By Forming The Foundation For How We Interact With Our Customers, Colleagues And Provide Our Services. They Are Also At The Forefront Of Our Decision Making And Delivery And Are

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council

Armed Forces Community

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)

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