Senior Admin & Information Governance Specialist

Local Government South East; Hedge End; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

26-29 days annual leave (depending on

Hybrid working

Defined Benefit Pension Scheme

Discounted Gym Memberships

Confidential Employee Assistance

Collaborative and inclusive working

Job summary

Eastleigh Borough Council is seeking a Technical Administrator to join the Waste, Recycling and Fleet service at Hedge End Depot. This permanent, full-time role (37 hours weekly) focuses on high-level technical administration, FOI/EIR handling, and data protection compliance.

You will draft responses, maintain records, and coordinate with departments to meet deadlines. The role requires strong written communication, data interpretation, and organisational skills.

Qualifications

• Significant experience in an administrative, case management, complaints, information governance or technical service support role.
• Good working knowledge of FOI, EIR, data protection principles, complaints handling and corporate response standards.
• Ability to interpret technical data and translate this into clear written responses.
• Excellent written communication skills for customers, MPs, elected members and senior officers.
• Strong organisational skills to manage competing priorities and meet deadlines.

Responsibilities

• Act as a senior administrative and technical point of contact for complex FOI, EIR, MP, elected member, complaint and escalated customer enquiries relating to the service area.
• Triage and progress enquiries through case management systems, ensuring deadlines are met.
• Collate, analyse and interpret technical and service data to inform accurate responses for insurance cases.
• Draft and assess responses to FOIs, MP enquiries, member enquiries and complaints with attention to accuracy and data protection.
• Maintain robust records of decisions and correspondence to provide a clear audit trail.
• Support identification of trends and improvement opportunities, escalating as needed.
• Prepare performance information, briefing notes and reports for managers and stakeholders.
• Provide guidance to colleagues on administrative standards and processes.
• Contribute to continuous improvement of procedures and templates.
• Ensure confidentiality and compliance with data protection requirements.

Skills

Administrative experience

Case management

FOI/EIR knowledge

Data protection

Written communication

Tools

Microsoft 365

Case management systems

Spreadsheets

Databases

Shared records systems

Job description

Eastleigh Borough Council is seeking a Technical Administrator to join the Waste, Recycling and Fleet service at Hedge End Depot. This permanent, full-time role (37 hours weekly) focuses on high-level technical administration, FOI/EIR handling, and data protection compliance.

You will draft responses, maintain records, and coordinate with departments to meet deadlines. The role requires strong written communication, data interpretation, and organisational skills.