Senior Admin & Data Specialist - Waste & Fleet

Eastleigh; Eastleigh; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Hybrid working

Defined benefit pension

Gym discounts

Employee assistance programme

Inclusive environment

Job summary

Eastleigh Borough Council is seeking a Technical Administrator to provide high-level administrative and technical support for the Waste, Recycling and Fleet service area. You will manage complex FOI, EIR and MP enquiries, ensure data protection compliance, and maintain robust records to inform timely responses.

You will coordinate with departments, advise colleagues, and support service improvements while keeping confidentiality and audit trails. The role is based at Hedge End Depot.

Qualifications

• Significant experience in an administrative, case management, complaints, information governance or technical service support role.
• Good working knowledge of FOI, EIR, data protection principles and corporate response standards.
• Ability to interpret technical data and translate this into clear written responses.
• Excellent written communication for customers, MPs, elected members and senior officers.
• Strong organisational skills to manage competing priorities and meet deadlines.
• Experience of preparing responses to FOI, EIR, MP, elected member or other formal enquiries.

Responsibilities

• Act as a senior administrative and technical point of contact for complex FOI, EIR, MP enquiries and complaints.
• Triage and progress enquiries through case management systems ensuring deadlines are met.
• Collate, analyse and interpret technical data to inform accurate insurance responses.
• Draft and assess clear, evidence-based responses while respecting data protection rules.
• Maintain audit trails of decisions, evidence and approvals.
• Identify trends and improvement opportunities; escalate to managers as needed.
• Prepare performance information and briefing notes for managers and stakeholders.
• Provide guidance on administrative standards and case handling processes.
• Contribute to development of procedures and templates for FOIs and enquiries.
• Ensure confidentiality and handle information in line with policy.

Skills

FOI knowledge

Data protection

Written communication

Organisational skills

Case management

Information governance

Attention to detail

Stakeholder liaison

Tools

Microsoft 365

Case management systems

Spreadsheets

Databases

Shared records systems

Job description

Eastleigh Borough Council is seeking a Technical Administrator to provide high-level administrative and technical support for the Waste, Recycling and Fleet service area. You will manage complex FOI, EIR and MP enquiries, ensure data protection compliance, and maintain robust records to inform timely responses.

You will coordinate with departments, advise colleagues, and support service improvements while keeping confidentiality and audit trails. The role is based at Hedge End Depot.