Senior Account (Solutions) Manager

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Senior Account (Solutions) Manager to lead patient support initiatives and drive business growth. This role involves managing client projects, mentoring junior team members, and developing strategies to enhance patient engagement. With a focus on delivering high-quality results and fostering strong client relationships, you'll play a crucial role in shaping the future of patient support services. Join a dynamic environment that values your contributions and offers a clear career progression path, making a meaningful impact on patients' lives worldwide.

Benefits

Competitive salary and performance-related bonus

Life assurance

Health cash plan covering eyecare, dental, and physio

Private health insurance

Ability to buy or sell holiday days

Work from abroad for up to 2 weeks per year

Enhanced parental leave policy

Early finish on Fridays

Qualifications

• 4+ years in a patient engagement or support role, ideally with a medical communications agency.
• Proven ability to manage profitable client projects and reach revenue targets.

Responsibilities

• Lead a small team in managing patient support programs and client projects.
• Build and maintain trust-based relationships with key client stakeholders.

Skills

Patient Engagement

Project Management

Client Relationship Management

Business Development

Mentorship and Coaching

Job description

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Senior Account (Solutions) Manager, London

Client:

Location:

London, United Kingdom

Job Category:

-

EU work permit required:

Yes

Job Reference:

d8a9e66953e4

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Atlantis Health was founded in 1996 with a clear goal: to improve understanding of the factors influencing medication adherence and optimize this key behavior among people living with long–term health conditions. Based on the depth of experience acquired in the past 25 years, we have developed proprietary data-driven tools and technologies that enhance patient engagement and empower Change for Good.

Our Vision

To preserve the health of people everywhere, in any place at any time.

Our Purpose

To help people Change for Good by empowering them to achieve health goals that will positively impact their lives and the lives of those around them.

Looking for a clear succession pathway that allows you to grow and progress in your career? Look no further than Atlantis Health. We offer an intimate, boutique-agency feel supported by global shared services and deep experience in patient support. Take the next step in your career and dive into complex, interesting work that makes a difference in the lives of patients around the world.

Role purpose

A Senior Account (Solution) Manager provides leadership to accounts by most often leading a small team in managing existing project execution, such as patient support programs and other programs of work adapted to a client’s needs from our solution suite. The role also supports new business initiatives via extension projects within current accounts and seeks opportunities with new potential clients.

Benefits

• Competitive salary and performance-related bonus
• Life assurance
• Health cash plan covering eyecare, dental, and physio
• Private health insurance
• Ability to buy or sell holiday days
• Work from abroad for up to 2 weeks per year
• Enhanced parental leave policy
• Early finish on Fridays

Preferred experience and skills

• Ideally 4 years in a patient engagement or patient support role, or with a medical communications agency or similar
• Ability to manage profitable client projects with confidence and limited input
• Proven ability to reach revenue targets and client satisfaction metrics
• Advanced project management skills
• Mentorship, coaching, and development of junior team members with limited oversight
• Experience with behavioural health, digital health, market research, or patient experience mapping is preferred

Client Engagement

• Key contact for accounts, working closely with Senior/Solution Executives to manage communication with clients
• Leads status calls, presentations, workshops, and responds to project requests
• Builds and maintains trust-based relationships with key client stakeholders
• Understands project/client situation, patient demographics, and objectives before proposing solutions
• Addresses issues proactively and leads problem-solving efforts
• Communicates project requirements, timelines, issues, and progress confidently to all stakeholders

Client Project Management

• Overall responsibility for managing delivery of work on time, within budget, and to high quality
• Proactively manages resources and creates project plans
• Ensures lessons learned are incorporated into future work

Budgeting and profitability

• Manages financial aspects of projects including budgets, invoices, and profitability
• Optimizes billable utilization and identifies opportunities for efficiency

Business Development

• Seeks opportunities for account growth and supports new business pitches
• Contributes insights and networks to support agency growth

Leadership

• Develops team through coaching and mentoring
• Line manages at least one Senior/Solutions Executive, supporting their career development
• Acts as a role model and supports team members' progression

Our office is located in Richmond. We offer a promotional career pathway and a diverse, innovative project environment. You must have the right to work in the United Kingdom.