Senior Account Manager

Clearline Recruitment Ltd; United Kingdom; Hybrid; GBP 34,000 - 45,000; Full time

Job summary

Join a dynamic organization as a Senior Account Manager, where you'll lead a small team and drive customer satisfaction across the South / West regions. This role offers a unique opportunity to achieve revenue targets while building long-term relationships with clients. With flexible working options and a supportive culture, you will be empowered to make a significant impact. If you thrive in a collaborative environment and are passionate about delivering exceptional customer experiences, this position is perfect for you.

Benefits

Commission scheme based on performance

Flexible working options

Opportunities for overseas trips

Qualifications

• Strong sales, retention, and objection-handling skills.
• Experience supporting or mentoring a sales team.
• Confident use of CRM and reservation systems.

Responsibilities

• Achieve monthly and annual revenue and retention targets.
• Support and coach a small team of Account Managers.
• Manage key customer accounts, anticipating needs and resolving issues.

Skills

Sales Skills

Retention Skills

Objection Handling

CRM Systems

Communication Skills

Relationship Building

Organizational Skills

Knowledge of Educational Travel Products

Tools

CRM Systems

Job description

Role: Senior Account Manager (Maternity Cover)

Location: Brighton office based (regular visits to office) but working across South / West

Hours: Full-time (flexible/home working supported)

Pay: From 34,000 per annum + target related commission ( 15k)

MAT Cover (9 - 12 months)

An exciting opportunity has arisen for a confident and driven Senior Account Manager to join a dynamic organisation based in Brighton, covering the South / West regions of England. This is a key role focused on delivering outstanding customer experiences, retaining and growing accounts, and supporting a small team to achieve regional targets.

Benefits:

• Commission scheme based on individual and team performance
• Flexible and hybrid working options
• Opportunities to attend overseas trips and industry event

The Requirements:

• Strong sales, retention, and objection-handling skills
• Experience supporting or mentoring a sales team
• Confident use of CRM and reservation systems
• Commercially aware with a solid grasp of margins and competitor activity
• Excellent communication, relationship-building, and organisational skills
• Knowledge of educational travel products and relevant regulations
• Clean driving licence desirable
• Must be eligible to work with children and pass a DBS check if required

The Role:

• Achieve monthly and annual revenue and retention targets
• Support and coach a small team of Account Managers
• Deputise for the Head of Sales as needed
• Manage key customer accounts, anticipating needs and resolving issues
• Ensure CRM processes are followed accurately across the team
• Build long-term customer relationships and represent the company at events
• Collaborate with internal teams to improve products and services
• Promote a high-performance, customer-focused culture
• Regularly act on feedback to enhance the customer journey

If you're looking to join a collaborative and ambitious team where your leadership and customer focus will make an impact, please apply to this Senior Account Manager role below or call Jamie Watson on (phone number removed) between 9am-5.30pm.