Senior Account Manager

Churchill Services; Sherford; On-site; GBP 35,000 - 39,000; Full time

Benefits offered by this job

Employee Ownership

33 days holiday

Life assurance

GP access

Maternity/Paternity leave

Wellbeing support

Training & development

Volunteering days

Employee discounts

Recognition program

Job summary

Churchill Group in the South West is seeking a collaborative Cleaning Senior Account Manager to lead a team of six Account Managers across Devon and Cornwall, delivering service excellence and driving contract performance.

The role combines hands-on site visits with strategic planning, plus opportunities to contribute to new business mobilisation and innovation projects within Churchill Group.

Qualifications

• Proven leadership experience at senior management or director level within FM or a related sector.
• Experience managing large business portfolios with demonstrated financial growth.
• Background in acquisitions and integrations, with a focus on operational alignment.
• Strong people leadership skills, with a focus on coaching and building high-performing teams.
• Ability to drive strategic and operational improvements.
• Excellent stakeholder engagement and communication skills.
• Commercial awareness and a data-informed approach to decision-making.
• A practical, solutions-focused mindset with long-term vision.

Responsibilities

• Lead strategic reviews with senior stakeholders through regular meetings.
• Monitor KPIs and quality metrics across contracts, identifying trends and opportunities.
• Conduct site visits to ensure compliance and service excellence.
• Oversee financial performance and identify opportunities to improve margins.
• Collaborate with operational leaders to respond to client feedback and drive improvements.
• Implement scalable processes to support sustainable growth

Skills

Leadership experience

Portfolio management

Strategic planning

Stakeholder engagement

Data-driven decision making

Commercial awareness

Change management

Team coaching

Job description

Location: Regional area of Devon and Cornwall
Salary: £35,000 - £39,000 per annum depending on experience + car or car allowance

We're looking for a collaborative and people-focused Cleaning Senior Account Manager to oversee a team of six Account Managers and their portfolio of cleaning contracts across Devon and Cornwall.

In this role, you'll lead and support a team of six field-based Account Managers, mentoring and helping them deliver excellent service while maximising contract performance. You'll take a hands-on approach-combining site visits with strategic planning-to ensure consistency, innovation, and client satisfaction across your portfolio.

You may also contribute to new business mobilisation and innovation projects across Churchill Group, sharing your operational expertise to help shape best practices across the wider team.

As Cleaning Senior Account Manager, you will:

• Lead strategic reviews with senior stakeholders through regular meetings.
• Monitor KPIs and quality metrics across contracts, identifying trends and opportunities.
• Conduct site visits to ensure compliance and service excellence.
• Oversee financial performance and identify opportunities to improve margins.
• Collaborate with operational leaders to respond to client feedback and drive improvements.
• Implement scalable processes to support sustainable growth

As Cleaning Senior Account Manager, you will have:

• Proven leadership experience at senior management or director level within FM or a related sector.
• Experience managing large business portfolios with demonstrated financial growth.
• Background in acquisitions and integrations, with a focus on operational alignment.
• Strong people leadership skills, with a focus on coaching and building high-performing teams.
• Ability to drive strategic and operational improvements.
• Excellent stakeholder engagement and communication skills.
• Commercial awareness and a data-informed approach to decision-making.
• A practical, solutions-focused mindset with long-term vision.

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

What's in it for you?

We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get:

• Employee Ownership - You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year - Give back to a cause that matters to you
• Exclusive perks and discounts - More than 250 deals available
• Ongoing training and development - From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards - Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We're happy to help.

Please note: Security clearance (enhanced DBS) is required for this role.

Keywords:

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