Account Manager

Churchill Services; Shallowford; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Employee Ownership

33 days holiday

Company sick pay

Maternity and paternity leave support

Life assurance cover

GP access, mental health support

Volunteer days

Exclusive discounts

Training and development

Wellbeing & Inclusion

Recognition and rewards

Job summary

With new business wins, the role requires leadership, people management, and a focus on health & safety compliance and continuous improvement to ensure contract success and client satisfaction across all sites.

Qualifications

• Proven leadership and motivational skills.
• Experience managing cleaning contracts.
• Experience with budgeting and performance analysis.

Responsibilities

• Build and maintain strong client relationships with high satisfaction.
• Oversee service delivery quality across sites.
• Recruit, manage and coach cleaning teams.
• Prepare reports, audits and contract reviews for Senior AM.
• Lead contract and specification review meetings with clients.
• Ensure Health & Safety compliance and legislation.
• Identify opportunities for continuous improvement and growth.

Skills

Leadership

People management

Client relationships

Forecasting

Education

Management Qualification

Job description

Location: Sites around Stoke-on-Trent, Stafford and Walsall
Salary: £34,000 + company car

We're looking for an experienced Cleaning Account Manager to join our growing Cleaning Division, overseeing a portfolio of mainly education sites and some commercial offices in and around the Stoke-on-Trent, Stafford and Walsall area. With several exciting new business wins in the area, there's never been a better time to become part of our expanding team.

In this dynamic and fast-paced role, you'll lead and inspire a large team of Cleaning Operatives and Supervisors to deliver exceptional service standards across the contracts. Your leadership, people management, and client relationship skills will be vital in ensuring continued success and client satisfaction.

As a Cleaning Account Manager, you will:

• Build and maintain strong client relationships, ensuring consistently high satisfaction levels.
• Oversee and uphold the quality of service delivery across all sites.
• Recruit, manage, and coach cleaning teams, fostering a motivated and high-performing workforce.
• Conduct regular reports, audits, and project reviews to support the Senior Account Manager and meet contractual requirements.
• Lead contract and specification review meetings with clients to ensure ongoing alignment.
• Ensure full compliance with Health & Safety procedures and legislation.
• Identify opportunities for continuous improvement, cost efficiencies, and account growth.

As a Cleaning Account Manager, you will have:

• Proven leadership and motivational skills, with the ability to plan ahead, manage pressure, and influence at all levels.
• Experience in financial forecasting, budgeting, and performance analysis.
• A solid understanding of Health & Safety systems within the cleaning industry.
• Previous experience managing commercial cleaning contracts.

This is an excellent opportunity for a driven professional who takes pride in maintaining high standards and delivering outstanding results. If you're ready to take the next step in your cleaning management career, we'd love to hear from you.

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

What's in it for you?

We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get:

• Employee Ownership - You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year - Give back to a cause that matters to you
• Exclusive perks and discounts - More than 250 deals available
• Ongoing training and development - From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards - Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We're happy to help..

Please note: Security clearance (Enhanced DBS) and Vetting is required for this role.

Qualifications

Key Qualifications

• Management Qualification

Keywords

Cleaning Account ManagerCleaning Area ManagerArea ManagerAccount Manager