Senior Account Manager

TN United Kingdom; Redcar; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in their sector is seeking a dedicated individual to support the account management team. The role involves managing artwork flow, supporting account operations, and maintaining communication with customers. Ideal candidates are organized, proactive, and capable of working under pressure.

Qualifications

• Approachable, flexible individual with a positive attitude.
• Commercially savvy and confident in communication.

Responsibilities

• Manage and action artwork flow through the customer’s critical path process.
• Support daily account operations as the main internal contact.
• Release completed artworks to printers in accordance with KPIs.

Skills

Communication

Problem Solving

Organization

Job description

Job Description

Our client is a leading company in their sector. We are seeking a dedicated individual to support our account management team and ensure smooth workflow processes.

Key Responsibilities:

1. Manage and action artwork flow through the customer’s critical path process, from brief to printer release.
2. Support daily account operations, serving as the main internal contact for your designated category/customer.
3. Schedule artwork tasks using our online artwork scheduling tool.
4. Perform fit-for-use checks on customer information and convert it into internal briefs for Artworkers.
5. Release completed artworks to printers in accordance with KPIs.
6. Update the Account Manager on project status and potential challenges.
7. Maintain professional communication with customers when necessary.
8. Build strong internal relationships with production resources to ensure efficient workflows following SOPs.

The Person:

• An approachable, flexible individual with a positive attitude, willing to work additional hours if needed.
• Enthusiastic, proactive, and possessing good common sense.
• Commercially savvy.
• Confident in communication, both internally and externally.
• Highly organized, able to prioritize tasks effectively.
• Resourceful in problem-solving techniques.
• Capable of working well under pressure during peak periods.