Senior Account Manager

EMB Mission Bound AB; United Kingdom; Remote; GBP 30,000 - 60,000; Full time

Job summary

An innovative company is searching for a skilled Account Manager to join their dynamic team in the online gambling sector. This exciting role involves building strong client relationships, driving revenue growth, and ensuring client satisfaction through tailored solutions. With a focus on the European Esports landscape, the ideal candidate will leverage their industry knowledge to enhance client engagement and expand market presence. Join this forward-thinking organization to shape the future of B2B iGaming and enjoy a fully remote working model with competitive remuneration and growth opportunities.

Benefits

Fully remote working model

Competitive remuneration

Growth opportunities

Flexible working hours

Qualifications

• 5+ years of experience in Account Management within online gambling.
• Strong understanding of gambling products and industry regulations.

Responsibilities

• Manage client relationships and ensure high satisfaction levels.
• Drive growth by identifying upselling and cross-selling opportunities.
• Monitor account performance and provide strategic recommendations.

Skills

Account Management

Business Development

Sales Skills

Communication Skills

Analytical Skills

Negotiation Skills

Education

Bachelor’s degree in Business or Marketing

Tools

CRM software

Microsoft Office Suite

Job description

Embark represents the beginning of an ambitious journey. We believe that true business success is achieved through perseverance and hard work, not shortcuts. Our vision is to navigate the challenging path to sustainable profitability with dedication and integrity.

Role Summary

We are seeking a dynamic and experienced Account Manager to join our online gambling company. The Account Manager will be responsible for building and maintaining strong relationships with our clients, ensuring high levels of customer satisfaction, and driving growth in revenue. This role requires a proactive individual with a deep understanding of the online gambling industry, excellent communication skills, and the ability to manage multiple accounts effectively.

Proven track record of both Business Development and Account Management is required, as well as a strong gaming knowledge and network in the gaming industry.

We are seeking an experienced Esports Account Manager with a deep understanding of the European Esports landscape to join our dynamic team. The ideal candidate will be responsible for managing client relationships, driving business growth, and facilitating partnerships within the Esports industry. You will leverage your knowledge of the gaming community, competitive events, and market trends to deliver exceptional value to our clients.

Main Tasks

• Client Relationship Management: Develop and maintain strong relationships with key clients, acting as the primary point of contact for all account-related matters. Understand their needs and provide tailored solutions.
• Account Growth: Identify opportunities for growth within existing accounts, such as upselling additional services or cross-selling new products. Drive revenue targets through effective account management strategies.
• Business Development: Actively seek new business opportunities by identifying potential clients, engaging with prospects, and presenting tailored solutions. Develop strategies to expand the company’s market presence and acquire new customers.
• Customer Support: Ensure client satisfaction by providing timely and efficient support. Resolve any issues or concerns promptly to maintain a positive client experience.
• Performance Monitoring: Monitor client account performance and gambling activity. Analyze data to identify trends and make recommendations for improving customer engagement and revenue.
• Reporting: Prepare regular reports for clients, including performance metrics, campaign outcomes, and recommendations for future strategies.
• Compliance Awareness: Stay updated on industry regulations and compliance standards related to online gambling. Ensure that all client activities adhere to legal and ethical guidelines.
• Market Research: Keep up to date with industry trends, competitor activities, and emerging market opportunities to better serve clients.
• Internal Coordination: Work closely with internal teams such as marketing, customer support, and product development to ensure clients’ needs are met effectively.

Personal Requirements

• You are based in EU/UK.
• Proven experience as an Account Manager, preferably in the online gambling industry or a related field.
• In-depth knowledge of online gambling products, including sports betting, casino games, poker, and bingo.
• Strong sales and negotiation skills with a track record of meeting or exceeding revenue targets.
• Excellent communication and interpersonal skills, with the ability to build relationships with clients and internal teams.
• Analytical mindset with the ability to interpret data and make informed recommendations.
• Understanding of industry regulations and compliance requirements related to online gambling.
• Ability to work independently and manage multiple accounts simultaneously.
• Proficiency in CRM software and Microsoft Office Suite.

Preferred Qualifications

• 5 years minimum experience working with gaming.
• 5 years minimum as an account manager.
• Bachelor’s degree in Business, Marketing, or a related field.
• Multilingual abilities are a plus, especially in languages relevant to target markets.
• Familiarity with digital marketing strategies, particularly within the gambling industry.
• Location: Remote, with occasional travel to meet with clients as required.

What can The Embark Group offer YOU?

• Fully remote working model.
• Competitive remuneration, benefits, and growth opportunities.
• Be part of a team that shapes the future of B2B iGaming.

Founded in 2019 and formerly known as LL Lucky Games, EMB Mission Bound is pioneering a new era of connected entertainment. Focused on the gaming industry, we aim to connect businesses, their customers, and the excitement of play in innovative and transformative ways.