Senior Account Manager

Proman; Manchester; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Employee Assistance Programme

Online GP

Mental Health Support

Life Assurance 3x Annual Salary

Discounted Eye Care

Free Flu Jabs

Enhanced Sick Leave

Enhanced Annual Leave

Paid Time Off

Career Development Opportunities

Stakeholder Pension Scheme

Free Onsite Gym

Onsite Canteen

Free Parking

Job summary

Proman in Manchester is seeking a Senior Account Manager to manage a national account across 40+ sites, building strong client relationships and guiding the recruitment team.

You will travel to client sites, coordinate with the National Resourcing Centre, and ensure timely placements while meeting KPIs and SLAs.

Qualifications

• Full driving licence and access to transport for travel to client sites.
• Previous recruitment experience.
• Strong interpersonal and communication skills.
• Willingness to travel and visit client sites.

Responsibilities

• Recruitment Management: attract talent and update the client on progress.
• Candidate Management: onboarding, welfare checks and updates.
• Administration Management: accurate data recording and KPI deadlines.
• Payroll: manage payment documentation and queries.
• Client Communication: regular KPI reviews with the client.

Skills

Account management

Client relationships

Interpersonal skills

Communication skills

Driving licence

Job description

Senior Account Manager

Trafford Park

£32,000 + Bonus

8am-4.30pm

About Us:

We are a global recruitment company supplying temporary, contract and permanent workers to our clients. In the UK we employ 130+ people across 17 locations who support in the placement of around 4000 people per week.

We are in a phase of rapid growth and expansion/ This role is a new position within the business, and we want to work with and develop great people who advocate our culture, our values, and deliver exceptional performance. We know that our people are our greatest strength in achieving our goals, and we understand how competitive the recruitment market is, so we do things differently here and truly value our people and our culture.

About the role:

• Manage a national account covering 40+ sites, ensuring exceptional service delivery across all locations.
• Oversee and support the account managers with the day-to-day activities.
• Build and maintain strong relationships with key client stakeholders through clear, transparent, and professional communication.
• Understand client workforce requirements and ensure vacancies are filled within agreed timescales.
• Work closely with our National Resourcing Centre to coordinate and fulfil recruitment demands.
• Liaise with second-tier suppliers to ensure all staffing requirements are met efficiently and effectively.
• Attend client visits, performance reviews, and operational meetings both in person and via Microsoft Teams.
• Collaborate with Proman's Compliance Team to ensure all contractual obligations, SLAs, and compliance standards are met.
• Prepare candidates for inductions, assessments, and assignment starts, ensuring a smooth onboarding experience.
• Conduct candidate assessments at client sites to maintain quality standards and support successful placements.

Responsibilities:

Recruitment Management: Ensure success of attraction using platforms/strategies. Use solution-driven approach for hiring plans and updated the client on hiring progress.

Candidate Management: Engaging in onboarding, absence/performance management, welfare checks and dealing with sanctions and disciplinaries. Ensuring efficient communication of changes to keep workers up to date.

Administration Management: Accurately record data, meet KPI/MI deadlines consistently. Ensure worker compliance prior to starting the job.

Payroll: Log and track statutory payment documentations. Address payment and holiday queries. Communicate pay-related updated to workers.

Client Communication: Regular check in with key stake holders. Hold weekly / monthly and quarterly meetings with the client to review KPI s and engagement.

About you:

• Full driving licence and access to your own transport is required as the role will involve travel to client s sites for meetings, inductions etc.
• Capability to manage multiple accounts and priorities effectively.
• Willingness to interact with people face to face and over the phone to build relationships with candidates and clients.
• Previous recruitment experience.
• Strong interpersonal skills.
• Self-driven with a strong desire to succeed.
• Excellent verbal and written communication skills.
• Enthusiastic approach to work.
• High level of commitment.
• Excellent attention to detail.

Benefits Offered:

• Basic salary £32,000 DOE.
• Performance based and sales bonus.
• Access to Employee Assistance Programme.
• Access to Online GP
• Mental Health Support - Access to Free Wellbeing App & Free Counselling Sessions
• Life Assurance 3x Annual Salary
• Discounted Eye Care
• Free Flu Jabs
• Enhanced Sick Leave
• Enhanced Annual Leave
• Paid Time Off (Birthday Leave, Giving Blood)
• Career Development Opportunities
• Stakeholder Pension Scheme
• Free Onsite Gym
• Onsite Canteen
• Free Parking

As an equal opportunity s employer, Proman is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Proman. The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks