Onsite Account Manager

Proman; Rishton; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Full training

Career development

Friendly environment

Job summary

Proman is recruiting an Account Manager to be based at a key client’s manufacturing facility in Bamber Bridge. You will manage client relationships, ensure service excellence, and support delivery of recruitment solutions within a busy onsite operation.

The role requires strong customer focus, excellent communication, and the ability to travel between local client sites. A full UK driving licence is essential. Competitive salary £28,000 per annum and full training are provided.

Qualifications

• Experience in account management, recruitment, or customer service.
• Excellent communication and relationship-building skills.
• Full UK driving licence and access to own vehicle are essential.

Responsibilities

• Act as the primary point of contact for the client and ensure high levels of service.
• Build and maintain relationships with client stakeholders and drive KPIs.
• Manage and develop existing accounts and provide support to additional sites as needed.
• Conduct client visits, service reviews, and performance meetings.

Skills

Account management

Customer service

Relationship building

Organisation

Communication

UK driving licence

Job description

Location: Bamber Bridge, Preston
Salary: £28,000 per annum
Hours: Monday to Friday, 7:00am - 3:30pm (Some flexibility is required outside the clients peak period and covering holidays)
Contract: Permanent

About the Role

We are currently recruiting for an Account Manager to be based at one of our key client's manufacturing facilities in Bamber Bridge. The client is a leading manufacturer of domestic and commercial boilers, and this role will play a key part in managing client relationships, ensuring service excellence, and supporting the successful delivery of recruitment solutions.

While this position will primarily focus on our flagship onsite account, the successful candidate will also be expected to provide account management support and cover for other client sites within the local area as required. This is an excellent opportunity for a customer-focused and commercially minded individual who enjoys building strong relationships and delivering exceptional service across multiple client partnerships.

Key Responsibilities

• Act as the primary point of contact for the client, ensuring a high level of customer service and responsiveness.
• Build and maintain strong relationships with key client stakeholders.
• Manage and develop existing accounts, ensuring service delivery targets and KPIs are achieved.
• Provide account management and operational support to additional client sites within the local area as required.
• Conduct regular client visits, service reviews, and performance meetings.
• Liaise with client management regarding workforce planning, staffing requirements, and recruitment activity.
• Monitor workforce performance, attendance, and fulfilment levels to ensure operational requirements are met.
• Support recruitment activities including candidate attraction, screening, interviewing, and onboarding.
• Produce regular management reports on staffing levels, recruitment activity, account performance, and KPIs.
• Identify opportunities to improve service delivery and add value to existing client partnerships.
• Resolve client queries, concerns, and escalations in a professional and timely manner.
• Ensure compliance with employment legislation, company policies, and client requirements at all times.
• Work closely with internal recruitment teams to ensure vacancies are filled efficiently and effectively.

Requirements

• Previous experience in Account Management, Recruitment, Customer Service, Workforce Planning, or a similar client-facing role.
• Excellent communication and relationship-building skills.
• Strong organisational skills with excellent attention to detail.
• Commercial awareness and a proactive approach to problem-solving.
• Ability to work independently and manage multiple priorities effectively.
• Confidence working within a fast-paced manufacturing or industrial environment.
• Professional, approachable, and customer-focused manner.
• Full UK driving licence and access to your own vehicle are essential, as travel between client sites will be required.
• Previous experience managing recruitment accounts or onsite operations would be advantageous but is not essential.

What We Offer

• Competitive salary of £28,000 per annum.
• Monday to Friday working hours with a 3:30pm finish.
• Opportunity to manage a key manufacturing account whilst supporting a portfolio of local clients.
• Full training and ongoing support.
• Friendly and supportive working environment.
• Career development opportunities within a growing business.
• Experience within a busy and rewarding recruitment operation.

Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see https://www.gov.uk/browse/visas-immigration/eu-eea-swiss
Many Thanks