FM Account Manager

Blackfield Associates; England; On-site; GBP 60,000 - 100,000; Full time

Job summary

Blackfield Associates seeks an experienced FM Account Manager to lead the delivery of Hard FM services within a high-profile environment. The role requires strong account management, commercial acumen, and leadership to drive performance and client satisfaction.

You will oversee site teams, subcontractors, and budgets, ensuring safety, compliance, and value. This role emphasizes finance, operational risk, and continuous service improvement.

Qualifications

• Experience leading FM or technical services operations.
• Strong budget oversight and P&L awareness.
• Proven client-facing and stakeholder engagement.
• Ability to manage multiple priorities in a fast-paced env.
• Knowledge of building services and compliance requirements.

Responsibilities

• Lead day-to-day management and performance of the FM contract.
• Build and maintain client and stakeholder relationships.
• Coach and develop operational teams.
• Oversee planned and reactive maintenance activities.
• Monitor budgets, forecasts, and cost control.
• Manage supplier and subcontractor performance.
• Produce operational, financial, and KPI reports.
• Support minor works and project activities.
• Ensure CAFM/CMMS usage and asset lifecycle management.

Skills

FM management

Account management

Leadership

Budget management

Building services

Subcontractor management

Stakeholder management

CAFM/CMMS knowledge

Education

IOSH/NEBOSH certification

Tools

CAFM/CMMS systems

Job description

Are you an experienced Facilities Management professional with a strong background in FM, engineering services, and client relationship management?

We are seeking a commercially minded and operationally focused FM Account Manager to lead the delivery of technical facilities services across a prestigious and complex operational environment. This is an excellent opportunity for an experienced account or contract manager looking to take ownership of a high-profile account while driving service excellence, financial performance, and team development.

The Role

As FM Account Manager, you will be responsible for the safe, compliant, and profitable delivery of Hard FM services. Acting as the primary operational contact for the client, you will lead site teams, manage subcontractors, oversee financial performance, and ensure all contractual obligations and KPIs are achieved.

You will also support minor works, lifecycle activities, and project delivery, ensuring minimal disruption to live operations while maintaining the highest standards of safety and compliance.

Key Responsibilities

• Lead the day-to-day management and performance of the FM contract.
• Build and maintain strong client and stakeholder relationships.
• Manage, coach, and develop operational teams.
• Oversee planned and reactive maintenance activities.
• Monitor compliance, statutory obligations, PPM performance, and work order management.
• Manage budgets, forecasts, commercial performance, and cost control.
• Manage supplier and subcontractor performance.
• Produce operational, financial, and KPI reports.
• Identify opportunities for service improvement, efficiency gains, and account growth.
• Support the delivery of minor works and project activities.
• Ensure effective use of CAFM/CMMS systems and asset management processes.

About You

To be successful in this role, you will have:

• Proven experience managing FM, engineering, or technical services operations.
• Strong account or contract management experience.
• Demonstrable leadership and people management capability.
• Sound commercial awareness with experience managing budgets and P&L performance.
• Strong understanding of building services, compliance requirements, and operational risk.
• Experience managing subcontractors and external suppliers.
• Excellent client-facing and stakeholder management skills.
• The ability to manage multiple priorities within a fast-paced environment.
• Facilities management experience within pharmaceutical, life sciences, manufacturing, or other regulated environments.
• Exposure to minor works, refurbishment, infrastructure, or capital projects.
• Knowledge of CAFM/CMMS systems and asset lifecycle management.
• IOSH, NEBOSH, Engineering, FM, or other relevant technical qualifications.