Regional Account Manager

Accelerate Facilities; City of Edinburgh; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Monthly Car allowance

Company pension

Wellness programme

Work from home

Flexible working hours

Job summary

Accelerate Facilities is seeking a Regional Account Manager to lead service delivery across Edinburgh and Glasgow. This field-based role focuses on client satisfaction and ongoing account performance, with responsibility for regional team coaching and CRM-driven workflows.

You will manage customer visits, maintain strong relationships, and ensure KPI/SLA alignment while upholding company values. 2+ years in account management and a background in FM or cleaning services are preferred.

Qualifications

• Experience in account management or client-facing roles is preferred.
• Strong communication and relationship-building skills are essential.
• Ability to work independently in a field-based role with travel between Edinburgh and Glasgow.

Responsibilities

• Ensure maximum client satisfaction by monitoring service delivery across sites.
• Build honest, open relationships with customers to foster partnerships and effective issue resolution.
• Uphold the values of the employee engagement charter and drive regional teamwork.

Skills

Account management

CRM systems

Communication

Relationship building

Education

A-Level or equivalent

Tools

CRM systems

Job description

Accelerate Facilities is a nationwide organisation, providing cleaning services and FM solutions to both the private and public sector. We take pride in putting our people first and look after our employees so they can excel in our service delivery. We are a service led company ensuring personal experience is provided to our customers and clients.

We are currently looking for a Regional Account Manager to join our passionate operations team, someone with the drive and determination to make a difference and passion to develop themselves into the role and lead the region.

Requirements

• Have you got a background working in the cleaning industry or FM sector?
• Do you have previous management experience?
• Are you looking for your next new challenge?

This is an account management role with your main focus being on service delivery.

The role is field based focussed on Edinburgh and Glasgow.

Responsibilities

• Ensure maximum client satisfaction through monitoring cleaning standards across all sites
• Build an honest and open working relationship with the customer that encourages partnership and effective resolution of issues
• Always uphold the values of our employee engagement charter
• To ensure effective team-working through structured meeting disciplines allowing for business reviews and clear communication cascades.
• Have financial accountability across your region, ensuring your accounts are managed in accordance with company policy and budget plans
• Carry out customer visits, ensuring joint KPI's and SLA are completed on schedule and to agreed standards
• Coach, development and encourage your regional team to develop themselves and exceed our customer charter
• To ensure the on-site teams have sufficient working equipment, machinery, and product to deliver their roles.
• To review audits and take the necessary actions to turnaround underperforming areas. Where required, complete and upload the audit in accordance with Company policy.
• To deliver continuous improvement by sharing learning and best practice across the Operations teams in a structured and coaching environment.
• Demonstrating company core values and upholding across the region

As the Regional Account Manager, you will have excellent communication and relationship building skills. You will be self-motivated, driven to deliver high standards and a high quality service.

You will have previous people management experience, be computer literate and comfortable using CRM systems.

If you are hardworking, passionate about delivering good customer service with strong interpersonal skills,

Job Types: Permanent, Full-time

Salary: £33,280 per annum.

Benefits:

• Monthly Car allowance
• Company pension
• Wellness programme
• Work from home
• Flexible working hours

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus

Education:

• A-Level or equivalent (preferred)

Experience:

• Account management: 2 years (preferred)

Work Location:

Field based