Senior Account Manager

Born Social; Greater London; On-site; GBP 40,000 - 47,000; Full time

Job summary

A leading social media agency in London is seeking a Senior Account Manager to deliver social strategies for major clients. The role involves managing client communications, collaborating with teams, and ensuring high-quality results. Ideal candidates are organized, communicative, and passionate about social media.

Benefits

Hybrid working

25 days holiday

Monthly wellbeing budget

Learning & Development opportunities

Volunteer days

Profit-sharing scheme

Pension

Diversity and inclusion commitment

Qualifications

• 3-5 years in social media, preferably agency-side.

Responsibilities

• Lead day-to-day client communications and build long-lasting relationships.
• Collaborate with Account Directors to implement effective ways of working.
• Assess output to ensure it meets client objectives.

Skills

Communication

Organization

Passion for Brands

Attention to Detail

Ambition

Job description

Senior Account Manager

London, United Kingdom (Hybrid Working)

A benchmarked salary between £40,046 to £46,721 based on your level within our progression framework.

Who we are

Born Social is a full-service social media agency designed for the new era of advertising. Our client list includes household names like Guinness, Primark, Ford, and ASDA, as well as the next generation of big brands like Captain Morgan and Seedlip.

As a proud B Corp, we work hard to attract, retain, and develop the best social-first talent and create a culture where individuals can thrive. We’re a team of over 175 people across the UK & US and growing!

As a Senior Account Manager, your objective is to successfully deliver the social strategy and scope of work for our largest and most complex clients. You'll play a pivotal role in implementing ways of working for each of your accounts, from briefing through to delivery and everything in between. You'll work closely with the Account Director to ensure effective communication within the account team.

What you'll be doing:

• Client services: leading on day-to-day client communications, building deep & long-lasting relationships, and working with the Account Director to spot opportunities for account development.
• Account Operations: collaborating with Account Directors to implement effective ways of working, including client communication, briefing, and managing the account team. Establish clear communication structures for large and complex scopes of work, ensuring teams share progress updates effectively.
• Reviewing content: assessing our output to ensure it meets client objectives and aligns with our social strategy.
• Reporting: working with our Strategy team to communicate the value of our work to clients, including results and insights.
• Influence and production: coordinating influencer and creator work with Social Media Managers and Studio team, leading client communications for activations.
• Leadership: contributing to the Senior team in managing the Client Services team.
• Team Culture: collaborating with Account Directors & Business Directors to develop and maintain a strong team culture.

Who we're looking for:

• Excellent communicator: personable, confident, and able to handle challenges with charm.
• Highly organized: capable of managing fast-paced social media content and deadlines.
• Passionate about brands and social media: curious about digital developments and excited by their potential.
• Proud of your work: meticulous and committed to delivering high-quality results.
• Driven and ambitious: eager to grow and adapt in the evolving social landscape.
• Experience: 3-5 years in social media, preferably agency-side.

Our values:

We embrace values that foster our culture and success:

• See Challenge as Opportunity: view challenges as opportunities for growth.
• Say It Simply: communicate honestly, clearly, and confidently.
• Do What You Say: uphold trust and integrity in all actions.
• Make Each Other Better: collaborate and support each other's development.
• Consciously Contribute: act with social and environmental responsibility.

Company Benefits:

• Flexibility: hybrid working, core hours, and an allowance for remote work up to 4 weeks/year.
• Holiday: 25 days plus a 3-day shutdown between Christmas & New Year.
• Wellbeing: monthly wellbeing budget or health insurance, mental health support, Recharge Day, Bike2Work scheme.
• Learning & Development: membership to IPA, internal & external training, departmental budgets.
• Contribute: volunteer days and sustainability initiatives.
• Incentives: monthly prizes and profit-sharing scheme.
• The Usual Suspects: pension, parental leave, life assurance.
• Clubs & Socials: book, film, run, cycling, rugby clubs, and social events.
• Everyone's Welcome: committed to diversity, inclusion, and equal opportunity.

Born Social & Croud

Born Social is part of Croud, a global digital marketing agency focused on trust, collaboration, innovation, and purpose.