Client Partner Account Manager | Global Independent Marketing Agency

Grey Matter Recruitment; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Grey Matter Recruitment is seeking a Client Partner Account Manager in Greater London to oversee day-to-day client accounts, ensuring campaigns meet timelines, scope and quality standards across multiple media channels.

You'll develop detailed account plans, manage budgets and forecasts, track performance, analyse data, and collaborate with cross-functional teams to deliver strategic recommendations and maintain high client satisfaction.

Qualifications

• 4–5 years of experience in Account Management or Client Partner roles.
• Extensive experience with multiple digital platforms and how they work together.
• Demonstrated success analysing data and using analytics tools to drive marketing decisions.
• Advanced computer skills including Microsoft Excel & PowerPoint.
• Ability to multitask, prioritise, and manage time effectively across clients, multiple partner relationships, and internal initiatives.
• Excellent communication and interpersonal skills, with the ability to work effectively with external and internal teams.

Responsibilities

• Oversee day-to-day client account management and ensure on-time delivery.
• Devise and implement account plans leveraging multiple media channels.
• Assist budgets and forecasts, ensuring efficient use of client funds.
• Identify opportunities for account growth and cross-selling.
• Analyse client data and prepare insightful reports.
• Collaborate with client channel teams and internal colleagues.
• Act as a point of contact for client communications and issue resolution.
• Maintain knowledge of market developments to enhance recommendations.

Skills

Account Management

Digital Analytics

Project Management

Data Analysis

Advanced Excel

PowerPoint

Communication Skills

Interpersonal Skills

Google Analytics

Tools

Google Analytics

Pathmatics

SimilarWeb

Kantar/Vivvix

Resonate

Commspoint

Job description

As the Client Partner Account Manager, you will:

• Account Management: Oversee the day-to-day management of client accounts, ensuring all projects are delivered on time, within scope, and to the highest quality standards. Devise and implement detailed account plans that leverage multiple media channels and the company’s diverse solutions to meet client objectives.
• Budgets & Forecasting: Assist clients in establishing budgets and forecasts, as well as use data provided to ensure that budgets are being used in the most efficient manner and are actualised at the end of the month.
• Performance Tracking & Optimisation: Identify and pursue opportunities for account growth and cross-selling, aligning with the client’s strategic goals and the company’s offerings.
• Data Analysis & Reporting: Analyse client data to identify trends, opportunities, and areas for improvement. Prepare reports and presentations that deliver insights to both clients and internal teams.
• Team Collaboration: Engage with the company’s client channel teams and additional internal teams to contribute positively towards client project outcomes and strategic initiatives.
• Client Communication: Act as a point of contact for client communications, ensuring that clients receive timely updates on project progress and outcomes. Support the Client Partner team in addressing client concerns, resolving issues swiftly and efficiently to maintain client satisfaction.
• Industry Expertise: Maintain and apply an in-depth knowledge of market developments, emerging trends, and best practices of the client’s business and the industry overall to enhance client strategies and recommendations

Professional Qualifications:

• 4-5 years of experience in Account Management or Client Partner roles with a proven track record of executing successful campaigns.
• Extensive experience with multiple digital platforms and how they work together. Google Analytics. Project Management tools. Research tools such as: Pathmatics, SimilarWeb, Kantar/Vivvix, Resonate, Commspoint
• Demonstrated success analysing data and using analytics tools to drive marketing decisions
• Advanced computer skills including Microsoft Excel & PowerPoint
• Ability to multitask, prioritise, and manage time effectively across clients, multiple partner relationships, and internal initiatives.
• Excellent communication and interpersonal skills, with the ability to work effectively with external and internal teams.