Senior Account Handler

Everywhen; Brierley Hill; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

26 days holiday

Career progression

Professional qualifications

Pension scheme

Wellbeing support

Volunteering day

Spotlight Awards

Job summary

Everywhen, the UK’s largest independent insurance broker, Dudley, is seeking an Insurance Account Handler. You will manage a designated portfolio of clients, build strong relationships and support their insurance needs with excellent service.

We welcome diverse backgrounds and offer a Monday to Friday schedule, hybrid working options, and a competitive salary based on experience plus a generous bonus. Qualifications like CII/ACII encouraged.

Qualifications

• Insurance industry experience is a must.
• Positive, proactive attitude to deliver best client experience.
• Willingness to learn and pursue qualifications like CII or ACII.
• Confidence in communication, both over the phone and face to face.
• Collaborative spirit and resilience in a fast-paced environment.
• Integrity and honesty are essential in a regulated industry.

Responsibilities

• Serve as the go-to contact for a designated portfolio of clients.
• Build strong relationships and support clients with their insurance needs.
• Deliver exceptional customer service and client experience.

Skills

Insurance industry experience

Customer service

Communication skills

Adaptability

Education

CII/ACII qualification encouraged

Job description

Are you experienced in the insurance industry and looking for a new challenge? We’ve got an exciting opportunity for you to become part of the UK’s largest independent insurance broker, right here in Dudley.

As an Insurance Account Handler, you’ll enjoy a Monday to Friday schedule (yes, weekends off!), a competitive salary based on your experience, and a generous bonus structure. Plus, you’ll benefit from our flexible and hybrid working options - because we know the 9-5 doesn’t suit everyone.

What You’ll Be Doing

You’ll be the go-to person for a designated portfolio of clients, building strong relationships and supporting them with their insurance needs. If you thrive on delivering excellent customer service and enjoy building rapport, this role is tailor-made for you.

What We’re Looking For

We’re open to diverse backgrounds, but here are a few essentials:

• Insurance industry experience is a must.
• A positive, proactive attitude and a drive to deliver the best client experience.
• Curiosity and a willingness to learn - we’ll support you with qualifications like CII or ACII.
• Confidence in communication, both over the phone and face-to-face.
• A collaborative spirit and the resilience to adapt in a fast-paced environment.
• Integrity and honesty - essential in our regulated industry and valued in our culture.

What You’ll Get in Return

We care about our people and their wellbeing. Here’s a snapshot of the benefits:

• 26 days holiday plus bank holidays
• Career progression opportunities across our group
• Professional qualifications to boost your career
• Pension scheme for your future
• 24/7 wellbeing support
• Paid volunteering day to give back to your community
• Spotlight Awards to celebrate our brightest stars

#AIB #LI-RK1 #LI-Hybrid

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.