Insurance Account Handler

Everywhen; Leeds; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Hybrid working options

26 days holiday plus bank holidays

Pension scheme

24/7 wellbeing support

Paid volunteering day

Spotlight Awards

Career progression opportunities

Professional qualifications (CII/ACII)

Job summary

Everywhen in Leeds is seeking an experienced Insurance Account Handler to join the UK’s largest independent broker. You’ll manage a designated client portfolio, delivering service and building relationships in a fast-paced, regulated environment.

We offer a Monday–Friday schedule with hybrid working options, a competitive salary based on experience, a generous bonus structure and clear progression routes with professional qualifications such as CII/ACII.

Qualifications

• Insurance industry experience required.
• Willingness to learn and pursue professional qualifications (CII/ACII).
• Strong communication skills, both over the phone and face-to-face.

Responsibilities

• Manage a designated portfolio of clients and support their insurance needs.
• Build relationships and deliver excellent customer service.
• Work in a collaborative, fast-paced environment.

Skills

Insurance industry experience

Positive attitude

Curiosity to learn

Willingness to pursue qualifications

Confidence in communication

Collaborative spirit

Integrity and honesty

Education

CII or ACII qualification

Job description

Are you experienced in the insurance industry and looking for a new challenge? We’ve got an exciting opportunity for you to become part of the UK’s largest independent insurance broker, right here in Leeds.

As an Insurance Account Handler, you’ll enjoy a Monday to Friday schedule (yes, weekends off!), a competitive salary based on your experience, and a generous bonus structure. Plus, you’ll benefit from our flexible and hybrid working options—because we know the 9–5 doesn’t suit everyone.

What You’ll Be Doing

You’ll be the go-to person for a designated portfolio of clients, building strong relationships and supporting them with their insurance needs. If you thrive on delivering excellent customer service and enjoy building rapport, this role is tailor-made for you.

What We’re Looking For

We’re open to diverse backgrounds, but here are a few essentials:

• Insurance industry experience is a must.
• A positive, proactive attitude and a drive to deliver the best client experience.
• Curiosity and a willingness to learn—we’ll support you with qualifications like CII or ACII.
• Confidence in communication, both over the phone and face-to-face.
• A collaborative spirit and the resilience to adapt in a fast-paced environment.
• Integrity and honesty—essential in our regulated industry and valued in our culture.

What You’ll Get In Return

We care about our people and their wellbeing. Here’s a snapshot of the benefits:

• 26 days holiday plus bank holidays
• Career progression opportunities across our group
• Professional qualifications to boost your career
• Pension scheme for your future
• 24/7 wellbeing support
• Paid volunteering day to give back to your community
• Spotlight Awards to celebrate our brightest stars

#AIB INDX1

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.