Account Handler

Everywhen, part of the Ardonagh Group; Croydon; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

26 days holiday

Career progression

Professional qualifications

Pension scheme

24/7 wellbeing support

Paid volunteering day

Spotlight Awards

Job summary

Everywhen, part of the Ardonagh Group, in Croydon is hiring an Insurance Account Handler with industry experience to look after a designated portfolio of clients and deliver outstanding service. The role offers a Monday–Friday schedule with hybrid working options, a competitive salary based on experience, and a clear path for professional qualifications (CII/ACII) and career progression within the group.

We offer 26 days holiday, a pension scheme, wellbeing support, volunteering days, and

Qualifications

• Insurance industry experience is essential.
• Positive, proactive attitude and drive to deliver the best client experience.
• Willingness to learn and pursue qualifications such as CII or ACII.
• Strong communication skills on phone and face-to-face.
• Collaborative spirit with resilience in a fast-paced environment.

Responsibilities

• Manage a designated portfolio of clients and build strong relationships.
• Support clients with their insurance needs and deliver excellent service.

Skills

Insurance experience

Customer service

Communication

Integrity

Team player

Education

CII or ACII

Job description

Are you experienced in the insurance industry and looking for a new challenge? We've got an exciting opportunity for you to become part of the UK's largest independent insurance broker, right here inCroydon.

As anInsurance Account Handler, you'll enjoy aMonday to Friday schedule(yes, weekends off!), acompetitive salary based on your experience, and agenerous bonus structure. Plus, you'll benefit from our flexible and hybrid working options-because we know the 9-5 doesn't suit everyone.

What You'll Be Doing

You'll be the go-to person for a designated portfolio of clients, building strong relationships and supporting them with their insurance needs. If you thrive on delivering excellent customer service and enjoy building rapport, this role is tailor-made for you.

What We're Looking For

We're open to diverse backgrounds, but here are a few essentials:

• Insurance industry experienceis a must.

• Apositive, proactive attitudeand a drive to deliver the best client experience.

• Curiosity and a willingness to learn-we'll support you with qualifications like CII or ACII.

• Confidence in communication, both over the phone and face-to-face.

• Acollaborative spiritand the resilience to adapt in a fast-paced environment.

• Integrity and honesty-essential in our regulated industry and valued in our culture.

What You'll Get in Return

We care about our people and their wellbeing. Here's a snapshot of the benefits:

• 26 days holidayplus bank holidays

• Career progressionopportunities across our group

• Professional qualificationsto boost your career

• Pension schemefor your future

• 24/7 wellbeing support

• Paid volunteering dayto give back to your community

• Spotlight Awardsto celebrate our brightest stars

Ready to take the next step?

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.