Commercial Account Handler - Insurance

Everywhen; Leicester; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

26 days holiday + bank holidays

Career progression opportunities

Professional qualifications support

Pension scheme

27/7 wellbeing support

Volunteering day

Spotlight Awards

Job summary

Everywhen in Leicester is seeking an Insurance Account Handler to manage a designated client portfolio and deliver excellent service for commercial insurance needs.

The role offers a hybrid Monday–Friday schedule, a competitive salary based on experience, and a pathway toward professional qualifications such as CII/ACII, with a focus on integrity and client trust.

Qualifications

• Commercial Insurance experience is essential.
• Positive, proactive attitude and commitment to client service.
• Interest in professional qualifications like CII or ACII encouraged.
• Confident communication by phone and in person.
• Collaborative and resilient in a fast-paced environment.
• Honesty and integrity in a regulated industry.

Responsibilities

• Be the go-to contact for a designated client portfolio and build strong relationships.
• Support clients with their insurance needs and deliver excellent service.
• Proactively identify solutions and coordinate with insurers and carriers.
• Maintain accurate records and ensure compliance in all interactions.

Skills

Commercial Insurance experience

Communication skills

Willingness to learn

Customer service mindset

Education

CII/ACII qualification

Job description

Ready for Your Next Big Career Move in Insurance?

Join Our Friendly Team in Leicester as a Commercial Insurance Account Handler!

Are you experienced in the insurance industry and looking for a new challenge? We've got an exciting opportunity for you to become part of the UK's largest independent insurance broker, right here in Leicester.

As an Insurance Account Handler, you'll enjoy a hybrid Monday to Friday schedule (yes, weekends off!), a competitive salary based on your experience, and a generous bonus structure.

What You'll Be Doing

You’ll be the go-to person for a designated portfolio of clients, building strong relationships and supporting them with their insurance needs. If you thrive on delivering excellent customer service and enjoy building rapport, this role is tailor-made for you.

What We're Looking For

We're open to diverse backgrounds, but here are a few essentials:

• Commercial Insurance experience is a must.


• Positive, proactive attitude and a drive to deliver the best client experience.


• Curiosity and a willingness to learn- we'll support you with qualifications like CII or ACII.


• Confidence in communication, both over the phone and face-to-face.


• Collaborative spirit and the resilience to adapt in a fast-paced environment.


• Integrity and honesty- essential in our regulated industry and valued in our culture.

What You'll Get in Return

We care about our people and their wellbeing. Here's a snapshot of the benefits:

• 26 days holiday plus bank holidays


• Career progression opportunities across our group


• Professional qualifications to boost your career


• Pension scheme for your future


• 24/7 wellbeing support


• Paid volunteering day to give back to your community


• Spotlight Awards to celebrate our brightest stars

#AIB #LI-RM1 #LI-Hybrid INDX1

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.