Account Handler

Everywhen; London Borough of Croydon; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

26 days holiday

Career progression

Professional qualifications support

Pension

Wellbeing support

Volunteering day

Spotlight Awards

Job summary

Everywhen is looking for an Insurance Account Handler in Croydon to manage a portfolio of client insurance needs and deliver exceptional service. The role offers a hybrid working model and a chance to advance within a growing independent broker.

You’ll support client relationships, work on policy renewals, and continue professional development with qualifications like CII or ACII. Weekend work is not required, and compensation is based on experience.

Qualifications

• Experience in the insurance industry is required.
• Excellent customer service and relationship-building skills.
• Willingness to pursue qualifications like CII or ACII.

Responsibilities

• Manage a designated portfolio of clients’ insurance needs.
• Provide excellent client service and build relationships.
• Support policy renewals and claims assistance.

Skills

Insurance industry experience

Customer service

Communication skills

CII/ACII study

Team collaboration

Education

CII/ACII qualification encouraged

Tools

CRM software

Microsoft Office

Job description

Are you experienced in the insurance industry and looking for a new challenge? We’ve got an exciting opportunity for you to become part of the UK’s largest independent insurance broker, right here in Croydon.

As an Insurance Account Handler, you'll enjoy a Monday to Friday schedule (yes, weekends off!), a competitive salary based on your experience, and a generous bonus structure. Plus, you'll benefit from our flexible and hybrid working options—because we know the 9-5 doesn't suit everyone.

What You’ll Be Doing

You'll be the go-to person for a designated portfolio of clients, building strong relationships and supporting them with their insurance needs. If you thrive on delivering excellent customer service and enjoy building rapport, this role is tailor-made for you.

What We’re Looking For

• Insurance industry experience is a must.
• A positive, proactive attitude and a drive to deliver the best client experience.
• Curiosity and a willingness to learn - we'll support you with qualifications like CII or ACII.
• Confidence in communication, both over the phone and face-to-face.
• A collaborative spirit and the resilience to adapt in a fast-paced environment.
• Integrity and honesty - essential in our regulated industry and valued in our culture.

What You’ll Get In Return

We care about our people and their wellbeing. Here’s a snapshot of the benefits:

• 26 days holiday plus bank holidays
• Career progression opportunities across our group
• Professional qualifications to boost your career
• Pension scheme for your future
• 24/7 wellbeing support
• Paid volunteering day to give back to your community
• Spotlight Awards to celebrate our brightest stars

Ready to take the next step?

Apply today and one of our team members will be in touch.

#AIB INDX1

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.