Senior Account Executive

Loom Talent; Coventry; Hybrid; GBP 21,000 - 35,000; Full time

Job summary

Loom Talent in Coventry seeks a Senior Account Executive for a leading supplier of sustainable, data-driven supply chain solutions. You will support the Commercial Manager, manage high-value B2B accounts, and serve as the escalation contact for complex queries.

Hybrid role: 3 days in the office, 2 days of work from home. The role includes handling credit requests, invoicing accuracy and quality audits while driving SLA compliance and customer satisfaction.

Qualifications

• Proven customer service/account management background (B2B ideal).
• Strong data analysis and commercial awareness.
• Excellent communication, organisation and time management skills.
• Confident, proactive, comfortable owning escalations.

Responsibilities

• Managing a dedicated portfolio of B2B customer accounts, acting as trusted point of contact
• Acting as senior escalation point for complex queries, ensuring SLA compliance
• Overseeing credit requests, debt resolution and invoicing accuracy
• Supporting day-to-day team coordination, workload allocation and quality audits

Skills

Customer service / account management

B2B experience

Data analysis

Commercial awareness

Communication

Organisation

Time management

Escalation ownership

Job description

Location: Coventry Hybrid (3 in the office, 2 days WFH)

Salary: Up to £35k Base + Benefits

We're exclusively partnering with a market-leading provider of sustainable, data-driven supply chain solutions to find their next Senior Account Executive.

This is a senior, high-visibility role supporting the Commercial Manager and acting as the escalation point for a team servicing major B2B accounts, while also owning your own portfolio of customer relationships.

What you'll be doing:

• Managing a dedicated portfolio of B2B customer accounts, acting as trusted point of contact
• Acting as senior escalation point for complex queries, ensuring SLA compliance
• Overseeing credit requests, debt resolution and invoicing accuracy
• Supporting day-to-day team coordination, workload allocation and quality audits

What we're looking for:

• Proven customer service / account management background (B2B ideal)
• Strong data analysis and commercial awareness
• Excellent communication, organisation and time management skills
• Confident, proactive, comfortable owning escalations

An exciting time to join a progressive business with growth plans throughout Europe.