Account Manager

Pertemps Network Group; Birmingham; On-site; GBP 30,000 - 42,000; Full time

Job summary

A specialized organization in mail and print services is seeking a Senior Accounts Executive to support client account management through administrative coordination and proactive client communication. The ideal candidate should possess knowledge of UK and international postal services, experience with Salesforce and Tharstern MIS, along with proficiency in Microsoft Office. This permanent, full-time position is based in Birmingham with a mid-senior level seniority. The role offers the opportunity for growth within a dynamic team focused on delivering high-quality client services.

Qualifications

• Knowledge of postal services (UK & International) is desirable.
• Experience with Salesforce and Tharstern MIS preferred, but training will be provided.
• Proficient in Microsoft Office package including Excel, Outlook, Teams, and Word is desirable.

Responsibilities

• Support team with administration and campaign coordination.
• Be a point of contact for clients, keeping them updated.
• Raise invoices within 48 hours of mailing dispatch.
• Enhance client experience through proactive initiative.
• Maximize profit margins by reducing buying costs.
• Develop knowledge within the mail & post industry.
• Identify areas for process improvement.

Skills

Knowledge of UK & International postal services

Experience of Salesforce

Experience of Tharstern MIS

Microsoft Office Package (Excel, Outlook, Teams, Word)

Tools

Salesforce

Tharstern MIS

Microsoft Office

Job description

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Pertemps Network Group provided pay range

This range is provided by Pertemps Network Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Senior Accounts Executive

Contract Type: Permanent

Location: Birmingham

About the Company

My client is a well-established and growing organisation operating within the mail and print services sector. Following significant investment in modern plant, technology, and systems, the business is experiencing an exciting period of expansion. Known for delivering high-quality, reliable solutions and exceptional client service, the company works with a diverse portfolio of clients across multiple industries.

Responsibilities

• Support your team with all of the administration & campaign co-ordination associated with Client Account Management, including, but not limited to quoting clients, booking jobs in on our Tharstern MIS system, dealing with lots of daily queries, keeping Salesforce & Tharstern accurate and any other ad-hoc duties required by your team.
• You are a point of contact for your Teams Clients and are expected to be pro‑active in your approach to keeping clients updated, as jobs go through the factory and are despatched.
• Raising invoices with 48 hours of mailing despatch.
• Using your own initiative to enhance our clients experience.
• To seek out ways to maximise postage gross profit margin by exploring multiple ways to reduce buying‑in costs.
• Maintaining and developing your own knowledge within the mail & post industry to support your own progression.
• Proactive approach to work processes & procedures, identifying areas of improvement when necessary to enhance Client experience & the businesses performance overall.

Skills Required

• Knowledge of UK & International postal services is desirable
• Experience of Salesforce & Tharstern MIS is desirable but training will be given
• Microsoft Office Package: Excel, Outlook, Teams & Word is desirable

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Administrative

Industries: Printing Services

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