Account Executive

Siamo Recruitment a division of Siamo Group; Bedford; On-site; GBP 26,000 - 31,000; Full time

Job summary

Siamo Recruitment a division of Siamo Group is seeking an Account Executive in Bedford to join a small, friendly team. You will manage client and supplier relationships, handle data processing, and ensure orders are production-ready while supporting a busy production operation.

The role suits an organised individual who can work independently, communicates confidently, and uses IT tools such as Word and Excel. Training and a varied workload are provided in a close-knit environment.

Qualifications

• Highly organised with excellent attention to detail.
• Confident communicating with clients and suppliers.
• Comfortable using computers with basic IT skills.

Responsibilities

• Manage a specific portfolio of clients and provide excellent customer service.
• Provide cover for other Account Executives during annual leave or absence.
• Receive and process client databases using specialist sortation software.
• Prepare client data accurately and ensure it is ready for production.
• Communicate with clients regarding service changes and new order enquiries.
• Liaise with clients and suppliers to resolve issues quickly and professionally.

Tools

Microsoft Word

Excel

Job description

Account Executive

Location: Bedford
Salary: £28,500 per annum (Entry Level)
Hours: 37.5 hours per week, Monday-Friday
Working Hours: 08:30-16:30 or 09:00-17:00
Lunch: 30-minute break
Reports to: Managing Director

We are looking for an organised, confident and proactive Account Executive to join a small and friendly team. This is a varied role where you will work directly with clients and suppliers, manage a portfolio of customers and support the wider team when required. You will also play an important role in preparing client databases and ensuring orders are accurately processed and ready for production.

The role would suit someone who enjoys working with people, is confident using computers and can manage their own workload while working as part of a close-knit team.

We're looking for someone who is:

• Highly organised with excellent attention to detail.
• Confident communicating with clients and suppliers.
• Comfortable using computers, with a basic understanding of Microsoft Word and Excel.
• A quick learner with good general IT skills.
• Able to manage their own workload and work independently.
• A problem solver who is confident using their initiative.
• Flexible and adaptable, with a willingness to support different areas of the business.
• Comfortable working as part of a small team where everyone plays an important role.

Key Responsibilities

• Manage a specific portfolio of clients and provide excellent customer service.
• Provide cover for other Account Executives during annual leave or absence.
• Receive and process client databases using specialist sortation software.
• Prepare client data accurately and ensure it is ready for production.
• Communicate directly with clients regarding service changes, new order enquiries and general queries.
• Liaise with clients and suppliers to resolve issues quickly and professionally.
• Assist with investigating production issues, including incorrect orders being dispatched.
• Help in other areas of production when workload allows.
• Manage your own workload effectively and prioritise tasks to meet deadlines.
• Use initiative to identify and resolve problems.
• Carry out other duties and tasks as directed by management.

Desirable Experience

• Previous knowledge or experience within the mailing or postal industry would be advantageous.
• Experience working with client databases would be beneficial, although full training will be provided.

This is an excellent entry-level opportunity for someone looking to develop their career within a busy client-facing environment. You will receive training and gain experience across customer service, account management, data processing and production operations. If you're organised, personable, IT confident and enjoy a varied role where no two days are quite the same, we'd love to hear from you.