Account Manager

Relevant Five; Southampton; On-site; GBP 45,000 - 55,000; Full time

Job summary

A rapidly expanding Digital Agency is seeking a Mid-Senior level Account Manager in Southampton. The role involves managing client accounts, collaborating with sales teams, and proposing innovative digital marketing solutions. Candidates should possess strong client management skills and a solid understanding of digital marketing channels.

Qualifications

• Proven experience dealing with senior-level clients.
• Strong understanding of digital marketing channels.

Responsibilities

• Manage day-to-day account activities for digital media customers.
• Collaborate with media sales personnel for customer success.
• Identify upsell and cross-sell opportunities.

Skills

Digital Marketing

Client Management

Presentation Skills

Job description

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Base pay range

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Relevant Five is partnering with a rapidly expanding Digital Agency that is hiring for several Account Managers.

Responsibilities:

• Manage day-to-day account activities for new and existing digital media customers.
• Collaborate with media sales personnel to ensure early success for customers and provide ongoing support.
• Schedule regular reviews with clients from onboarding through their first year.
• Interpret client needs and propose innovative digital marketing ideas, including expanding services and paid media solutions.
• Demonstrate early success and value, reduce churn rates, and identify upsell and cross-sell opportunities.
• Review and track initial media service launches, identifying gaps and enhancements to improve key performance areas.
• Identify upsell and cross-sell opportunities through regular client reviews and portfolio growth features.

Key Qualities Required:

• Proven experience dealing with senior-level clients and leading meetings.
• Commercially-minded approach to digital account management and delivery.
• Strong understanding of digital marketing channels, including websites, CRM, email marketing, online advertising, SEO, PPC, and social media.
• Experience in the end-to-end delivery of large-scale website projects.
• Proven track record in managing ongoing improvement plans for large websites and CRM systems.
• Ability to work independently and as part of an established team.
• Confident, outgoing, and capable of presenting professionally.
• Decision-making ability with accountability for those decisions.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development, Advertising, and Customer Service

Industries

• Advertising Services, Marketing Services, and Technology, Information and Media

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Location: Southampton, England, United Kingdom

Salary: £50,000.00

Posted: 2 weeks ago