Academic Quality Admin — Shape Student Success & Compliance

GBS; Greater London; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

8 public holidays

Discretionary annual performance bonus

Tuition reimbursement for career dev

Workplace pension scheme

Cycle to Work/Techscheme

Wellbeing centre

Job summary

GBS (Global Banking School) is hiring an Academic Quality Administrator to support the Academic Standards and Quality Office. The role focuses on maintaining high academic standards, improving student outcomes and continuing accreditation readiness across ASQO processes.

You will collaborate with faculties, Registry and the Provost Office, coordinating meetings, managing records, and handling sensitive academic misconduct and appeals documentation in an on-site environment at East London or

Qualifications

• Proven experience in a customer focused support or service environment
• Experience in a professional academic support team in higher education
• Excellent communication and interpersonal skills with senior colleagues
• Ability to manage multiple priorities in a busy service
• Ability to interpret and present policies to diverse audiences
• Ability to compile, analyse and evaluate data for reports
• Ability to plan, prioritise and work independently to deadlines
• Willing to travel to other GBS campuses when required
• Desirable knowledge of QA processes in higher education
• Experience dealing with external awarding bodies and partnerships
• Proactive approach to improving QA processes

Responsibilities

• Coordinate the operational delivery and administration of ASQO processes, ensuring compliance with GBS regulations and service standards
• Liaise with faculties and awarding bodies to monitor action plans from ASQO processes and policies
• Manage and monitor email inboxes, escalating complex or urgent matters
• Provide information, advice and support to faculties as a point of contact
• Coordinate and administer meetings, schedule, issue invitations, take minutes and record outcomes
• Draft and issue formal correspondence for Academic Misconduct and Appeals cases
• Maintain accurate ASQO records and ensure data is complete and auditable
• Liaise with senior stakeholders within and outside GBS UK
• Assist the wider ASQO team with administrative queries related to quality assurance
• Monitor case progression and follow up actions to meet policy deadlines
• Contribute to continuous improvement of ASQO processes and guidance

Job description

GBS (Global Banking School) is hiring an Academic Quality Administrator to support the Academic Standards and Quality Office. The role focuses on maintaining high academic standards, improving student outcomes and continuing accreditation readiness across ASQO processes.

You will collaborate with faculties, Registry and the Provost Office, coordinating meetings, managing records, and handling sensitive academic misconduct and appeals documentation in an on-site environment at East London or