Senior 3rd Line IT Engineer (Azure/Intune) | Hybrid/Remote

Apogee; Maidstone; Ibrido; GBP 55.000 - 65.000; Tempo pieno

Descrizione del lavoro

Apogee, a UK-leading managed workplace services provider, is seeking a senior 3rd Line Support Technician in Maidstone. You will act as the final escalation point for complex issues, manage enterprise-scale infrastructure, and drive improvements across server, cloud, and network environments.

You will work independently and with teams to onboard new customers, create documentation, and mentor 1st/2nd line staff.

Competenze

• Hands-on experience managing Windows Server estates with Azure
• SCCM, Entra/Intune, Autopilot deployment
• Experience with IT security best practices and governance

Mansioni

• Final escalation point for complex technical issues
• Maintain and improve customer IT infrastructure, including patching and upgrades
• Design, implement, and support solutions across server, cloud, and network environments
• Contribute to infrastructure changes, system improvements, and new deployments
• Support onboarding and produce high-quality technical documentation
• Provide guidance to 1st and 2nd line teams
• Work within change control and service management processes
• Support customers via phone, email, and self-service portals
• Participate in on-call rota (up to one week in four)
• Pursue ongoing technical development through training and certifications

Conoscenze

MS365/Azure

SCCM

Entra/Intune

Autopilot/Defender

Windows Server

Hybrid AD

Hyper-V/VMware

Networking

3rd line escalation

IT security

Descrizione del lavoro

Apogee, a UK-leading managed workplace services provider, is seeking a senior 3rd Line Support Technician in Maidstone. You will act as the final escalation point for complex issues, manage enterprise-scale infrastructure, and drive improvements across server, cloud, and network environments.

You will work independently and with teams to onboard new customers, create documentation, and mentor 1st/2nd line staff.