Senior 3rd Line Infrastructure Engineer – SC Cleared

Computacenter; Nottingham; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading technology services provider is seeking a motivated 3rd Line Support Analyst to join their team in Nottingham, Hatfield, or Milton Keynes. The role requires managing and supporting complex infrastructure in a hybrid environment, ensuring high service levels through timely incident resolution. Ideal candidates will have 5+ years of experience with Microsoft Windows Server, Active Directory, and VMware. Join a supportive team that values diversity and offers a competitive salary plus comprehensive benefits.

Benefits

Competitive Salary

Comprehensive and flexible benefits

On-call and overtime pay

Qualifications

• 5+ years' experience managing large scale hybrid environments.
• Strong technical qualifications in Microsoft Windows Server and VMware.
• Excellent communication and problem-solving skills.

Responsibilities

• Manage calls and incidents to ensure SLA targets are met.
• Increase first-time fix rates and adhere to escalation procedures.
• Utilize ITSM tools for monitoring progress of incidents.

Skills

Microsoft Windows Server Operating Systems

Windows Active Directory

VMware

Entra ID

PowerShell

ITIL Service Operations

Communication skills

Problem solving

Tools

VMware Vsphere

Microsoft Azure Services

Modern Device management (Intune, Workspace One)

Job description

A leading technology services provider is seeking a motivated 3rd Line Support Analyst to join their team in Nottingham, Hatfield, or Milton Keynes. The role requires managing and supporting complex infrastructure in a hybrid environment, ensuring high service levels through timely incident resolution. Ideal candidates will have 5+ years of experience with Microsoft Windows Server, Active Directory, and VMware. Join a supportive team that values diversity and offers a competitive salary plus comprehensive benefits.