Senior 3rd Line Engineer & Technical Lead (Hybrid/Onsite)

ISR Recruitment Ltd; Redruth; Hybrid; GBP 30,000 - 50,000; Full time

Benefits offered by this job

25 days holiday and bank holidays

Pension

Professional certifications and paid培训

Job summary

ISR Recruitment Ltd in Redruth, Cornwall, is recruiting a 3rd Line Support Engineer who will step into a Technical Manager role, balancing hands-on engineering with strategic oversight across client environments.

You will own complex projects, lead technical reviews, mentor junior engineers, manage escalations, document systems, and help shape procedures and the tech stack, while working mainly in the office with occasional site visits.

Qualifications

• Lead complex projects from planning to delivery.
• Provide senior technical voice for customers and run reviews.
• Shaping team processes and tech stack with input from management.

Responsibilities

• Own complex projects from planning through delivery.
• Lead technical reviews and shape customer roadmaps.
• Mentor T1/T2 engineers and handle escalations.
• Document systems and procedures for scalability.
• Present new systems and technologies to the team.

Skills

3rd Line Support

Technical Management

Mentoring Engineers

Escalation Handling

Job description

ISR Recruitment Ltd in Redruth, Cornwall, is recruiting a 3rd Line Support Engineer who will step into a Technical Manager role, balancing hands-on engineering with strategic oversight across client environments.

You will own complex projects, lead technical reviews, mentor junior engineers, manage escalations, document systems, and help shape procedures and the tech stack, while working mainly in the office with occasional site visits.