3rd Line Support Engineer / Technical Manager

ISR Recruitment; Redruth; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Pension

Professional certifications and paid培训

Job summary

ISR Recruitment seeks a 3rd Line Support Engineer / Technical Manager in Redruth, Cornwall. This onsite role with some hybrid work offers a challenging path to senior leadership while remaining hands-on.

You will lead complex projects, mentor engineers, and act as the senior technical voice for clients, shaping the service and tech stack. Join a managed service provider culture that values real-time mentorship, strategic input, and proven incident/ escalation handling.

Qualifications

• Own complex projects from planning to delivery.
• Mentor T1/T2 engineers to grow skills.
• Act as senior technical voice for customers and drive major decisions.
• Lead architectural and procedural changes within the team.
• Present new systems and technologies to the team and justify adoption.

Responsibilities

• Own complex projects from planning to delivery across varied client environments.
• Mentor and develop T1/T2 engineers to raise overall capability.
• Act as technical escalation point and lead reviews with customers.
• Define procedures and systems the team operates by; contribute to tech stack decisions.
• Document systems and procedures to scale knowledge beyond individuals.
• Deliver hands-on technical work when required and visit customer sites as needed.

Skills

Project leadership

Mentoring

Escalation handling

Documentation

Technical reviews

Tools

varied stack

Job description

• 3rd Line Support Engineer / Technical Manager
• Redruth, Cornwall (Onsite with some Hybrid-Working)
• Up to £50,000 per year
• Plus 25 days holiday plus bank holidays, Pension, Professional Certifications and Training paid for, etc.

Skills and Experience:

• Owning complex projects and leading the more involved and technically demanding work from planning through to delivery.
• Partnering directly with the directors on strategic projects, giving you visibility into the business side of the MSP, not just the technical side.
• Acting as the senior technical voice for your customers, running technical reviews, shaping their future roadmap, and being the person they trust for the big decisions.
• Shaping how the technical team grows - you will have real input into defining the procedures and systems the team operates by, not just following what is already there.
• Mentoring T1/T2 engineers, building their skills so they grow into stronger engineers rather than just fixing their problems.
• Handling escalations that need real depth of expertise and subject matter expertise.
• Documenting systems and procedures so your expertise scales beyond just you.
• Presenting new systems and technologies to the team, where you'll be at the front of what they adopt next, giving you a real say in our tech stack - where a certification, course, or exam has a clear benefit to the business, they will fund it.
• Working across a varied stack and client base, different technologies, different customer environments, to ensure the role stays interesting and your skills stay broad.

The Opportunity:

Our client based are a managed service provider with offices here in Cornwall are currently looking to recruit for a 3rd Line Support Engineer / Technical Manager on a permanent basis.

My client is looking for someone who is proven at both a 3rd Line engineering level and is looking to step into a management role but is still willing to be hands-on and technical, as and when required.

The primary focus will always be that you function as a technical escalation point and project lead and ideally, you’ll primarily be office-based role with visits to customer sites as required.

For this opportunity, company-wide visibility by being in the office is important as it strengthens company culture and means you are available to mentor other engineers in real-time and support the wider team when they need you.