3Rd Line Support Engineer/Technical Manager

ISR Recruitment Ltd; Redruth; Hybrid; GBP 30,000 - 50,000; Full time

Benefits offered by this job

25 days holiday and bank holidays

Pension

Professional certifications and paid培训

Job summary

ISR Recruitment Ltd in Redruth, Cornwall, is recruiting a 3rd Line Support Engineer who will step into a Technical Manager role, balancing hands-on engineering with strategic oversight across client environments.

You will own complex projects, lead technical reviews, mentor junior engineers, manage escalations, document systems, and help shape procedures and the tech stack, while working mainly in the office with occasional site visits.

Qualifications

• Lead complex projects from planning to delivery.
• Provide senior technical voice for customers and run reviews.
• Shaping team processes and tech stack with input from management.

Responsibilities

• Own complex projects from planning through delivery.
• Lead technical reviews and shape customer roadmaps.
• Mentor T1/T2 engineers and handle escalations.
• Document systems and procedures for scalability.
• Present new systems and technologies to the team.

Skills

3rd Line Support

Technical Management

Mentoring Engineers

Escalation Handling

Job description

• 3rd Line Support Engineer/Technical Manager
• Redruth, Cornwall (Onsite with some Hybrid-Working)
• Up to £50,000 per year
• Plus 25 days holiday plus bank holidays, Pension, Professional Certifications and Training paid for, etc.

Skills and Experience:

• Owning complex projects and leading the more involved and technically demanding work from planning through to delivery.
• Partnering directly with the directors on strategic projects, giving you visibility into the business side of the MSP, not just the technical side.
• Acting as the senior technical voice for your customers, running technical reviews, shaping their future roadmap, and being the person they trust for the big decisions.
• Shaping how the technical team grows - you will have real input into defining the procedures and systems the team operates by, not just following what is already there.
• Mentoring T1/T2 engineers, building their skills so they grow into stronger engineers rather than just fixing their problems.
• Handling escalations that need real depth of expertise and subject matter expertise.
• Documenting systems and procedures so your expertise scales beyond just you.
• Presenting new systems and technologies to the team, where you'll be at the front of what they adopt next, giving you a real say in our tech stack - where a certification, course, or exam has a clear benefit to the business, they will fund it.
• Working across a varied stack and client base, different technologies, different customer environments, to ensure the role stays interesting and your skills stay broad.

The Opportunity:

Our client based are a managed service provider with offices here in Cornwall are currently looking to recruit for a 3rd Line Support Engineer/Technical Manager on a permanent basis.

My client is looking for someone who is proven at both a 3rd Line engineering level and is looking to step into a management role but is still willing to be hands-on and technical, as and when required.

The primary focus will always be that you function as a technical escalation point and project lead and ideally, you'll primarily be office-based role with visits to customer sites as required.

For this opportunity, company-wide visibility by being in the office is important as it strengthens company culture and means you are available to mentor other engineers in Real Time and support the wider team when they need you.